Arby's — Restaurant in Lafayette

Would have been 2 stars but...

When I arrived there were two other guests in front of me. As the only person in line, I straddled both waiting for a register to open. As one customer completed their order I approach the register. The gentleman tending the register turns to the kitchen, starts chatting with a kitchen member, pulls out his phone and starts tapping away, still talking to the guy in the kitchen. I'm just standing there waiting...

The other customer finishes their order and the young lady invites me over to her register to submit my order. At this point, I'm pretty annoyed. As a customer service manager, poor service annoys me to no end.

The young lady proceeded to take great care of me. I was actually impressed, to the point I would have offered her a job if I weren't in a hurry. She turned my two star rating into a four. I would have given HER 5 stars, no...

Let me explain the concept of fast food if I may. You drive up to the intercom, you make your selections and by the time you've rolled up to the window, you'll pay and get your meal. The whole process takes about 2-3 minutes tops. Not the 10 minutes I spent waiting for my food. Could it have been freshly cooked? Nope. I've eaten ice cream that was warmer than that. All the while I'm waiting I'm watching the woman who took my order and gave me my soda saunter off to text on her phone. 10 freaking minutes of waiting and for cold, disgusting food. Oh, and figuring out where the drive through area is located is a total nightmare. What genius thought up the placement of that drive through had to been certifiably insane to think it was a good idea. Arby's quality has nosedived significantly. I can see and taste the difference and believe me when I say it doesn't...

News Flash deceased female found inside freezer in Arby’s…….Seriously Arby’s, Do Your Customers Really Matter?? I ate inside Arby’s in Lafayette Colorado and went to refill my drink at the soda dispenser, slipped and fell hard on recently mopped tile floors, no signs posted for wet floors. It took one month to finally get a response from Arbys Corporate. A year later I have medical bills that they say they won’t cover. Quote from Arby’s Voicemail “If it Matters to You it Matters to Us” WHAT A LIE……If their Customers Truly Mattered they would take care of their customers who they harmed!! Where’s the BEEF ARBY’S?? Now with over 118,000 Views as of June 2023!!!! The deceased female was found in a walk-in freezer at an Arby's restaurant in New Iberia, LA according to the police! What is going on inside Arby’s?? Now with...