Arby's — Restaurant in Lake Havasu City

One month later, staff is STILL passing off 12 ounce shakes as the Regular 16 ounce Shake. Corporate has done NOTHING to stop staff from ripping off cusyomers. Shake shakedown at Arby's by Arby employee today. My 16 ounce regular orange cream shake appeared to be TOO small so I asked the cashier who assured me it was the correct size. I sat down at our table to compare it to the soda drink cup. It was definitely smaller than the shake I got 4 days ago. Back to the front where I asked the MANAGER who assured me it was the 16 ounce cup. She told me "You should see the 12 ounce shake. Its really small". Being an engineer, I brought my shake cup home; filled my 2 cup measuring cup with 16 ounces of water and proceeded to fill my now empty shake cup. At 11.5 ounces, I had filled my shake cup. Either this was a mistake by an employee who couldn't read and stocked the 12 ounce cups in the 16 ounce holder or it is a scam perpetrated by the manager/owner to skim profits. The fact that the cup was SO MUCH SMALLER should have clued the manager into checking but she could NOT be bothered. Way to fleece your...

I made an online order today went inside to wait for my order, I saw one of the employees go in the fridge to grab a chicken strip to drop in the basket to cook with no gloves on after that she was waiting for it to be cooked and rub her hands on her pants. I went to the front desk where they take orders to asked them to remake my food with gloves, the girl that was making the food with no gloves had an attitude instead of saying sorry. I asked to speak to the manager the woman that was taking orders said the manager will be right with you, she also was saying our hands are clean we wash our hands every 30 min and the oil kills the germs I told the girl that should not matter you should be wearing gloves. The manager never came up to talk to me so it seemed like she did not care about how her customers are being treated. The girl that made my order with no gloves didn’t even give me my order and say sorry just put my order where the take out order goes. This Arby’s is very nasty and unprofessional and needs to get their...

Our food was slightly delayed by no fault of the employees, it just happened to be a busy Doordash night and it was close to dinner time. The woman who took our order, I think her name was Annette, came to our table and apologized for the wait, even offered a free milkshake. Then I believe it was the Manager that came over as well and apologized. I didn't catch her name since I was taken back by the customer service but she was very friendly and sincere. She cares about her customers. My Steakhouse Brisket sandwich was delicious, as were the chicken nuggets, Mac n cheese bites and Curly fries. The Coca-Cola here is the original flavor and I can't help but get it every visit. I'm not much of a soda drinker but it's really good here. I definitely recommend this Arby's location! I don't think I've ever left here without ringing the bell. All of the workers here deserve that bell! They are what makes this place so great. I'll be back again...