Rainbow Thailand street food (EVENT and Catering) — Restaurant in Lake View Township

This is literally the worst Thai food I've ever had, and the service experience was abysmal. When I ordered for pickup, they gave me a 1+ hour pickup time, which I found a bit long, but figured they were busy. Got the notification, went to pick up the order. The place was a ghost town--I didn't see many, if any, people inside the seating area. No one was behind the counter, nor did anyone come out once I walked in. I saw a bag with my name on it, so I waited for a bit, no one showed up, I took it home. I got the papaya salad and crispy pork and Chinese broccoli. Both terrible. Papaya salad had no spice, no dried shrimp, hardly any flavor at all. The pork was so hard and overdone that it hurt my teeth. I couldn't eat either of the dishes. To sum up: this place took an hour to make two horribly worse than subpar dishes, when they obviously were not busy and couldn't even show up at the front of the house. I will never order from here again, and I wish...

Went to Rainbow for the first time a couple of months ago and it was great. Food tasted authentic and I was so glad to have my native food so close to me. However, the past few times I've tried to call in an order no one picked up the phone. I'm not sure if the number listed on Google is correct, but I've tried calling different times/days during business hours with no luck. My husband has also tried to walk in and order and had to wait over 5 minutes before having to shout for someone to come out from the kitchen. Seems like there was only 1 person working and there was a huge language barrier and the person couldn't understand what my husband was trying to order and on one else was around to help so he just left. I think they're severely understaffed right now. Until they can get their stuff back together we probably won't be back and it's a shame because their food was actually...

Man. This place used to be the best of the best. The Thai fried chicken was the best in Chicago and the Hoisin sauce that came with it was one of a kind. Then something happened. Now you get a different panang curry every time you order. You can ask for mild, but without reading the request, you will get 'burn your face off so you can't enjoy it hot. The panang now tastes like it was made by a toddler with access to the chili powder. Just hot and tasteless and bad. Don't even get me started on whatever the Thai fried chicken is trying to be and the insanely hot sauce that comes with it. First world problems, I know, but man. What happened? It gets worse and worse and worse. I will likely never order again. Thai roulette. It's...