Wendy's — Restaurant in Lake Zurich

I just came here with family and we had gotten a son of baconator meal exchanging the fry for a baconater fry and the drink for an Oreo frosty.

The takis meal which comes with a chicken sandwich, bag of takis, and takis fry with a root beer to drink.

A COBB salad and 2 jr bacon cheeseburgers with 10pc nuggets and an extra reg fry.

They completely forgot the nuggets, and takis fry and gave my sister a taco salad. My little brother and sister went inside to ask them for their things and they completely disregarded everything they were saying stating very crudely and aggressively thats not what they had ordered, when my sister finally got them to switch her salad they proceeded to snatch the bag out of her hand to get it. The woman was so disrespectful we didn’t even bother asking about the nuggets again cause we were just trying to get...

I would give 0 stars if I could.

I went through the drive through, and they got three things wrong with my order. I think to myself "honest mistake, things happen", so I pull over, park, and go in. I explained what happened to a heavy Hispanic woman with tattoos, and oh my God. She raised her voice at me "YOU ORDERED A TACO SALAD. YOU DIDNT SAY COBB SALAD!". After me denying even mentioning a taco salad, she aggressive SNATCHED the bag out of my hand and fixed that part of the order. I felt so disrespected and honestly a little scared. I didnt even ask for the 10 piece nugget that was completely missing from the order. That's a shame I was too uncomfortable to ask for something I paid for. I dont know if she was racist because we are biracial or just having a bad day, but I didn't deserve to be treated like that after spending almost...

One of the best Wendy’s I have been to. Ordered the $5 bacon burger meal. Once at the table I realized it didn’t have lettuce and tomato on it. I went up and spoke to the cashier (Aracely) who explained that that burger didn’t come with it. I didn’t realize it and had forgotten to ask for it. She asked if I wanted them to make another one. I told her it was my fault and not to worry about it and went back to my table. Even though it was lunchtime, she followed me out and again offered to make me another burger. This time I accepted and the burger was delicious!

Thanks to Manny (manager) for having a great crew and clean store! He, himself, was in the lobby sweeping up trash. It’s nice to see a manager not afraid to do any job in the restaurant! Keep up...