Panera Bread — Restaurant in Las Vegas

I had such an unpleasant experience during my last visit (2/11/24) to the Panera at Sahara and Rancho location. It was Sunday morning, and I was looking forward to a nice breakfast to start my day. When I approached the counter, the person there didn't greet me, which I found quite odd. I took the initiative to say "good morning," but she didn't return the greeting. This was my first time seeing her, and her demeanor made me feel unwelcome, as if she had taken an instant dislike to me for no apparent reason.

Raeleigh was the one who took my order. I asked for tomato soup in a sourdough bread bowl, a classic choice I usually enjoy. However, Raeleigh didn't inquire about what I wanted for my side order. When my meal arrived, I was dismayed to see that it came with another piece of bread as the side. This left me quite perplexed – what was I supposed to do with all this bread? It would have been nice if she had offered choices for my side order; a packet of chips or an apple would have been a welcome change from the excess of bread.

Luckily, I wasn't very hungry, so I just ate my soup and tried to feel content with what I had. But in less than five minutes, I noticed Raeleigh taking a break. Seeing this, I wondered if perhaps she was just having a bad day, and I tried to empathize with her situation. Nonetheless, it was hard not to feel bad and sad about how the experience had turned out, especially when I had been looking forward to a pleasant start to my Sunday.

Although there was no one behind me in line, the interaction felt unnecessarily rushed. I was not offered the opportunity to add my phone number for 'MyPanera' rewards points, which was disappointing because I value the rewards program. Additionally, my receipt was printed with ink so faded that it was difficult to read. While I wish the best for this location and its patrons, it's disheartening to leave with such an experience as a...

Ordered breakfast to my workplace due to not being able to leave work, spent $25 on my order, just to never receive it. When I called the establishment, I was bounced around to multiple representatives, varying in degrees of complete unprofessionalism, just to ultimately end up speaking to the store manager, who was also very unhelpful. In my industry of work, we go above and beyond and frequently go out of our way for our customers, all uncompensated, however I was informed that they couldn’t even so much as resend my order to my place of work and that I will not be receiving my money back until next week. I ultimately had to place my order at a different Panera location and have somebody close to me pick up the order because of the sheer incompetence of staff as well as Doordash. Will never be ordering from this location ever again. Every other restaurant I’ve ever had this happen with has went above and beyond for customer satisfaction, but it seems like this staff is okay with being mediocre at best with customer satisfaction and doing the absolute bare minimum. The refund for my food doesn’t even seem like enough compensation for the utter stupidity I had to experience from all representatives I had the unfortunate luck of speaking to at this location. Awful experience. I wish I could give 0 stars for the horrid problem solving skills and inability to make things even...

For the STAFF, GOD bless their hearts!

But Corporate needs to “fix” the excuses that the manager keeps on repeating with regards to technical issues (the phone system won’t take in orders, dropping my “calls” enroute, but the system has not been taking orders since last night), then the excuses of BIG Orders that need to be prepared 2 hours in advance. And as he says, “I’m TRYING TO BE NICE TO YOU, and will rush your order!” So now, I owe him a BIG DEAL?!

I’ve loved PANERA all my life, but today was a disappointing “customer-attitude” of instead of addressing a frustrated customer’s concerns apologetically, this manager calls me out; and says this publicly?!

Corporate needs to conduct a refresher course on “customer-oriented” communication on middle management representatives of the company. And remind ourselves, that it is because of loyal customers that has kept Corporate Businesses like Panera afloat during these challenging times.

A certain crew (Michael) was multitasking solely in front while preparing my Tuesday Bagel Order as he has been very pleasant and accommodating to stand-out as he kept assuring me; while I reassured him back not to worry; “I want every customer to have the best...