MacDowell's Beach — Restaurant in Leesburg

One sunny Sunday afternoon in early April my wife and I decided to go to MACDOWELLS BREW Kitchen for a few beers and frickles. The band was great, the weather was great, and the people were great. We had four beers and two appetizers. I was running a tab at the outside bar and left my credit card number for the charges. When I ordered a round I would throw $5.00 cash into the tip cup. We decided to leave and I cashed out my bill in the amount of $48.00. Signed the bill and left. The next day I went to pay my credit card and found that I had three pending bills from MACDOWELLS BREW Kitchen. Two of the charges added up to the $48.00 charge that I had signed but there was an additional $44.00 charge on my card as well. Over the next several weeks I tried to speak to someone from MACDOWELLS BREW Kitchen but it was usually closed. I finally contacted a manager and showed her the problem. She stated that the pending charges were usually resolved to the proper amounts and I should check with my credit card company. I went home and found that the bill from MACDOWELLS BREW Kitchen was now $112.00. This meant I was overcharged $63.00 on a $48.00 bill. I contacted the manager and advised her of the new MACDOWELLS BREW Kitchen bill amount. She stated that she would look into it and get back to me. Meanwhile I filed a dispute against the charge with the credit card company and cancelled my credit card as well. I tried to contact the manager to get a status but to no avail. I would strongly recommend anyone who has been to MACDOWELLS BREW Kitchen check their credit card statements for overcharging by MACDOWELLS BREW Kitchen. Needless to say MACDOWELLS BREW Kitchen will not be my...

I’ve been here 10+ times for drinks - and after today I know to keep it that way.

The menu isn’t descriptive: I ordered fried pickles. Most establishments serve fried pickle “chips” which are slices of pickle, breaded and fried served in a basket with some kind of chipotle aioli. These were pickle ”spears” and if the menu had specified, I wouldn’t have ordered because a whole fried pickle wedge is actually disgusting. After dipping in the sauce, it tasted like I was eating pickle and a tablespoon of horseradish as my nose was burning. I ate one, brought it back, explained my misunderstanding of what I thought I ordered and asked for a side of fries.

A SIDE of fries. Like when you order a burger and they give you a side of fries. TELL ME WHY they gave me a whole meal’s worth of fries. It’s just me dude. I clarified what I ordered with the blonde bartender with who I think was a manager nearby. The manager clarified that there is no “side” of fries portion but when you order fries, you get a whole basket of what must have been a pound or more of fries. I was obviously discontent when speaking with them that I inadvertently ordered a surplus of fries.

When I paid my tab, they made me pay for EVERYTHING!!! Having come from working in multiple restaurants, I’ve never witnessed such disregard for a customer’s dissatisfaction. I actually felt bad for them at the end of the day because I realized this must be how they run their business. The blonde bartender, even though she was rude and apathetic, looked pregnant so i was sure to at least leave her a little bit.

I won’t be back for a while and definitely...

To be clear I love MacDowell's. I've been going there for years and their regular staff has always been awesome. Service and customer relations have been great. Tonight was the exception. They had this individual as the bouncer at the front door. He exuded lack of confidence, a napoleon complex, and projected it immediately. We arrived to the location on bicycles which this individual screamed at us they weren't allowed. Upon the first shrill we immediately apologized and wheeled out. As we wheeled out he felt the need to continue screaming. Disregarding this guy was essentially hiding and in what most would wear for garden work, we once again apologized and obliged. We continued to leave and locked up outside of the establishment. Upon entry we were harassed by this same nervous individual to a degree I haven't experienced in decades. We had backpacks with tools for our bicycles and changes of clothes since it was a hot sweaty day. Aparantly this warranted this individual tossing random items out of our bags solely so we had to put them back into our bags. We were the only ones the entire night searched in any regard. Numerous individuals with bags walked in after us. This guy was blatantly disrespectful to us from the start. I've hired and worked with numerous bouncers. This is not the kind of face anyone would want for their company. The entire rest of MacDowell's is great. Having this kind of person as your first customer interaction is a...