110 Grill — Restaurant in Leominster

My husband and I have been to the Leominster 110 grill 4 times. Our first experience there was great! Food and service was perfect. Our second visit we took our daughter and granddaughter. The server we had should not be in the food business. First of all the dining room was full so he sat us outside. The weather was good but the bees were horrible. We asked if there was a table inside and he said not is still full. He said just leave the bees alone and they won't bother you! Our food was getting swarmed with bees. When he came back he asked if we wanted dessert and we said we wanted to wait until our granddaughter came back to the table. He yelled out why did she go to the bathroom? Wow! How embarrassing! Our food was great but the service was not. It had been a few months so we said lets give it another try. This time the service was great but I had to return my food. I ordered the fish and chips. Instead of fries I got the broccoli. I like my veggies steamed and soft. I asked right up front to please have the veggies steamed until they are soft. I got them al dente. I sent them back 3 times. The fish was so overcooked that it was disintegrated and hard as a rock so that went back. The manager apologized and brought back a much better plate. A few months go by and one more time. I ordered the fish and chips again and decided with a side of the mashed potatoes. I asked the waitress to not have cold slaw and just extra tarter sauce. My plate came with 3 times the amount of cold slaw on it and the mashed potatoes were cold. I called the waitress over and let her know that I did not want the cold slaw. She said I know but the cook started something new today and you are the first one to have the cold slaw put on your plate instead of in a cup. She said she would remove it if I don't want it there. What? I didn't want it there in the first place! She did bring back another dish of mashed potatoes that were hot. I don't know if there is a new cook there but I see they throw a lot of food away! We have been to the Athol location 110 Grill several times now and they are so much better. We have not had any problems. We will not go back to...

I have been here many times over but i normally sit in the dining area each time. This time, my husband and I took a chance sitting at the bar and holy moly was every single part of it terrible. From the service to the food. We arrive, get out drinks, ordered our app/calamarie we nicely asked for a side of marinara for the calamarie and a side of jalapeno peppers for his burger as my husband always does with his burgers and was given a very strange look saying they dont normally do this but he would since he just cut one. Approximately 10 minutes later i can see our meals sitting under the heat lamp. Mind you, i ordered the chicken cordon bleu and he ordered a rare burger. Knowing if it was sitting under the heat lamp for too long both would be not to our liking. Finally about 20 minutes later, our meals arrived. We sat again and waited for someone to come by, we needed ketchup and mayo for our meals and fries and it seamed as though we were bothering them, again.. My chicken was absolutely dried out and his burger was far from rare. After a few bites, I couldnt eat anymore, it was awful and semi burnt. We again sat there, waited. She finally came over about 25 mins later and asked if we wanted boxes for my meal that i clearly didnt eat. Not a question of how our meals were . I'm super disappointed with this particular visit and will not be sitting at the bar again. Im never looking for someones undivided Attention but, some attention when im a paying customer would be nice so that we could eat our meals in a timely mannor. I feel bad about putting a negative review but, someone has to know and since no one asked after clearly seeing our frustrations and un-eaten food, I decided to...

First time, last time. As a restaurant manager myself I have high expectations which sometimes maybe unfair to new companies like this that don't really understand customer service and good quality just yet. On Thursday around 2 PM my wife and I decided to try this spot in Leominster MA. after sitting for about 5 minutes in the patio that was empty our server came and took our drink order as well as answering a couple of questions. We were giving the lunch menu which did not have any steaks besides the steak tips but we're told that they had a "bone in" ribeye on their dinner menu and we could order that. We order a draft beer and a margarita as well. Timming wasn't as bad but once the drinks arrived my wife did not like the margarita so she changed it to a martini after being generally confused as to what she wanted. Once the martini arrived she did not like it but I did say to the server "I will pay for this but can she get a beer". She grabbed the beer but did take away without asking a martini which I was paying for. Once the food arrived the steaks were both cooked to medium. I had requested a medium rare and my wife a medium well which should have looked like night and day instead they were both the same and did not taste like a dry aged steak as well as not being what I was told which was a bone in steak. Best part of the meal was the mash potatoes as the rice looked and tasted like gum. Sadly disappointed still understood the huge need of experience a new restaurant required and tipped the server accordingly to the bill not showing my...