Five Guys — Restaurant in Lewisville

Good gosh it's a good thing I love the food here. The people working are almost always very nice too. HOWEVER ... I regularly order online for food at different places and this is the only one that doesn't make the food ready for you to pick up. Every time I go in to pick it up, they start making the order and I wait for about 10 minutes. Hey, at least it's fresh, and I assume that's why they do this. But I'm a microwave generation kind of guy and want my food right now dang it! Seriously though, I wish the food was ready for pick up to make this a bit faster, which is the whole idea behind ordering ahead. All that said, I love the food here. The burgers are boss and the fries are awesome. Get them cajun style sometime ... you'll love it. The only downside is the pricing. Flat out, this delicious food is obtained for a premium. I can spend $15 on a regular burger (double patty / double cheese), smallest fry (which is enough to food two people) and a drink. That's too high for a burger, fries and drink ... but...

These guys are morons. Today we called in an order 20 minutes before i got there and when I walked in, there were 2 customers eating, 3 employees behind the counter, empty grills and fryers, and NO bag of food anywhere in sight. When i told them my name they all looked at each other puzzled. Then they looked at some machine/computer behind the counter and said, it hasnt come through yet, oh yea, here it is and then proceeded to begin to make my order. I'm on my way home from work, the whole idea of calling 20 minutes ahead of time was to have quick in and out. The last thing i wanted to do was wait another 15 minutes while they made my food so i did not. If it had been busy i would have totally understood. I have only eaten at this place 2 times before so no skin off my nose not to ever go back especially with so many other burger places around. So i went right next door and bought dinner at Steak and Shake. Gone in 7 minutes and didn't have to call it in, didnt have to get out of the car. Steak and...

Another horrible Five Guys experience at this location. I have been to several locations around Texas & this is by far the worse. The last three times I have come here they have managed to screw up my order. Today me & my wife both ordered Bacon Cheeseburgers. They didn't put bacon on either of them. When we brought to there attention instead of remaking my burger they handed me a piece of foil with old, cold bacon pieces to add to my now soggy burger. I am enclosing pictures to show not only the sloppy way they put together the burger, but the bread was way bigger then the burger patty. The attitude given when they messed up my order was unnecessary. When you are paying $7 for a burger by itself, you kind of expect it to be right. We showed up at 9 pm, well before they closed & were the only ones waiting for our order so there was really no excuse for them messing our order up. If they don't want to work there, they should find another job rather then take it out on...