Wendy's — Restaurant in Live Oak

We arrived to the Wendy's to place an order via drive thru. We wanted to customize one of the burgers on our meal which the manager who took our order, Juana, knew of and said yes no problem. We continued to order all 4 items and pulled up to the window. We paid and after recieveing our bag I directly checked my burger to verify that the customizations were made, which they were not. I also noticed we had another burger missing from the bag. We let the drive thru passout Associate know right away while we were still at the window. Her manager heard us and we could hear her speaking through the window upset that we had brought up an issue. She stated she needed the bag back and asked where the other burger was because we were incorrect. She was extremely rude to us and we were very patient and just wanted our order so we could be on our way. Juana then irriated already asked us to come inside. I got down and went inside and Juana rudely insinuated that we ordered wrong. She said she confirmed with us and we ordered incorrectly. I explained that was not the case and I obviously knew how it was ordered because I was in the car and she even checked with us as we made customizations. She blamed me for the problem and said she didn't charge a second entree and needed to charge the whole meal again. She then took my other entree out and showed it to me with her bare hands touching the item as she inspected it and put it back in the bag stating she would only be remaking the other entree and not the whole order. I was upset at the customer service I was getting when we were being friendly and patient. There was another staff member who helped us who was nice and told us she was sorry for the service which was nice. I told her I didn't want be charged again nor did I want the item she was going to give back to me after touching it. The staff member was very nice and helpful however Juana was not. We asked for a refund and she said no & that they don't that here and how if I wanted one I needed to come back when the GM was there. I told her I couldn't and did not want to come back but continued on about how I had no other choice. I let her know that i was upset and would make a phone call which she said "go right ahead," I ended up asking again and the staff member told us she would see what she could do and apologized before talking to Juana. Juana then came back and told us it would be given back to us in cash and we needed to sign. The team member assisted us and Juana left to get the cash. She was upset and making faces to other members as if it was us causing the ruckus. After getting our cash Juana dropped some change onto the floor before handing it over and looked down at it and said out loud for both of us to hear "I'm done and I'm not f**ing picking that up." She gave me the change and I counted and let the team member know I was missing change and she went to pick it up off the floor and apologized again. I was absolutely appalled by the manager and her behavior. We both worked fast food before and we hold management positions in customer service so we know to be patient and were kind to the staff by remaining understanding. We did nothing to deserve this kind of behavior. I have never recieved such terrible service to where I had to leave a review like this. I will be making a corporate phone call because this was a ridiculous incident that did not need to happen to me or my husband as customers or just as people. I'm sorry for the lengthy response but no one at the store picks up the phone so I left my review here. I have never been...

This Wendy’s location would be better off just shutting down so the space could be used for something useful like a specialty store that only sells left handed baseball gloves for blind people or a place where they melt down and recycle gold from old circuit boards. Either of those options would serve humanity better than this Wendy’s. Poorly operated from management down. I ordered through the app, drove up, was told to pull forward while they finish the food. Then an employee came out after at least 10 minutes and handed me a bag extremely quickly with no receipt on it. I check the bag and it’s not even my order, but the employee had already gone back inside so I was unable to let him know. So I go inside and have to wait again to even speak to anyone. At this point, it’s been 30 minutes when a manager finally gets to me. I wanted a refund but he tells me they can’t do it for mobile orders. I couldn’t wait another 15 minutes for them to remake the order, as I had zero confidence they could even do it correctly at all given the level of attentiveness that I’ve already experienced. I left and I WILL be getting my refund. Ted Edwards, your store needs a major rehaul and maybe train your staff on some basic customer service skills because this was a pathetic experience. Even other customers looked fed up.

AVOID THIS LOCATION AT ALL COSTS. Even when they’re not busy, the service sucks and the food is never hot and fresh. Take your business to Freddy’s where the food is good and the employees don’t look and act like...

I am a practicing Hebrew and it actually offends me Define doubt that a hamburger place doesn't sell hamburgers in the morning. That's just nuts and definitely not the standard in this country. I asked the little person in the Box in the Drive-Thru if I could get a hamburger patty in lieu of a filthy pork piece of sausage. She replied to me and said you can get the Patty? I'm scratching my head at this point and wondering should maybe I write it down. I didn't I confirmed with her so what you're telling me is that you don't serve hamburgers in the morning? She said that is correct. Let us just think that through for just a minute, this place is called Wendy's hamburgers. But yet you can't buy a hamburger there in the morning. I think somebody definitely shot themselves in the foot in the marketing department on that one. Anyway if you're wondering why your lines are short and you can get in and out of Wendy's like lickety split that's probably why. My service animal and I were very disappointed that our only choice as far as me and a hamburger...