Agaves Ultra Lounge — Restaurant in Long Beach

If you are considering bottle service here, don't. Read on for details, but I will keep it short.

We purchased the "$1,100" platinum package for New Years Eve which came with 3 liquor bottles of your choice and 4 bottles of champagne. The "VIP" line took almost 25 minutes to get us in, but the thing that makes that more of a joke is that people who got in the standby line at the same time as us got in before we did. But wait, it gets better.

We get in at about 10:20 pm and after having to chase down our server 3 different times and the guy who booked our table, Tim, twice we finally got our 3 bottles...AT MIDNIGHT ON THE DOT. Do the math on how long that took. Any time I asked the server where our bottles were she kept telling us that they were really busy, which is understandable on NYE...but don't overbook your staffing capacity and provide horrendous service.

It is now 1:15'ish, and still no champagne bottles. So I have to go and find our server...again...and ask her where those are. She seemed surprised that someone hadn't done that yet, then scoffs and says, "But I mean, come on, are you guys really gonna drink those? We're closing soon." Last I checked, we paid for a table, 3 liquor bottles AND 4 champagne bottles. Doesn't matter if we "finish" them or not.

P.S. Expect to wait in line for the restroom. I'm a dude and I waited 23 minutes to use it (the female line was worse). Oh! And they forgot to mention the 20% mandatory tip, so it was over $1,400 dollars, not $1,100. Hope this helps someone avoid the mistake of going here for...

This is about their restaurant next door. We dined here on July 12th around 6 PM. The waitress with black hair, who was serving the table near the door (between both entrances), stole from us. She said she could only do three separate tabs. I had two items, which she charged to my cousin’s tab. When, she saw I had cash, she claimed my cousin hadn’t paid and charged me again.

Once we got home, my cousin asked for the cash to cover my items, only to realize she had already paid for them. We were charged twice for the same items, and the waitress pocketed the cash. She also never gave me or my cousin a receipt. From now on, I’ll always make sure to get one. This is ridiculous and completely unacceptable.

I’m beyond angry and will never return. If anyone mentions having a birthday or event here, which happens often, I’ll make sure they hear about this experience in hopes they’d change their mind. Regardless, I won’t be back. That waitress is a thief. I want...

Husband was charged a $58 tip instead of $4 that he wrote on the bill. Called several times and left message (their contact number is only an answering machine) finally received a text back (not a call!) from Tim, he said mgmt would reach out to us. This has been going on for a couple of weeks have left more messages and have not heard from anyone. Their customer service is obviously unimportant and they could care less. We live in San Diego but if we were close I would have taken care of this in person!!! I am going to pursue other options so they don’t get away with this for my sake and future customers....