Bluestone Lane Long Beach Coffee Shop — Restaurant in Long Beach

I ordered a salmon toast and an Aussie Latte. I waited for 20 minutes and the non- enthusiastic Caucasian lady who took my order asks me what I was waiting for. Mind you, you were the one who took my order at the register, lady!

I repeated my order to her and she said "oh the order never came through." Whatever that means. I paid, I have the receipt. What do you mean?

Anyhow, I had to wait an additional 10 minutes for them to make my order.

This was my second visit and I should have learned from my first that the service wasn't that great yesterday either. It took her 15 minutes to make my coffee drink.

Not coming...

Coffee was pretty good, pastries and the burrito (with vegan sausage) were great, was nice taste of what you can get in Sydney (average coffee in Sydney can be excellent). The issues I had was that the service was slow and when I ordered a bambicino for my 3-year-old, I was unceremoniously handed just a 16oz glass of cold milk, I know that's not a bambicino or babycinno so I cancelled that order. Somehow that rubbed me the wrong way because this is an Australian franchise in the US and they were clearly not giving the authentic experience or even doing what is advertised on the...

Lady at the register charged me twice for a latte.. call the manager for a refund which she promised me it was taken care of. Week passed by the double charged was never cancelled. I tried calling the manager several times but she is impossible to get hold of. Left several messages but she never called back. I had to contest the transaction with my bank. Poor customer service. Way...