Thai District — Restaurant in Long Beach

I have been a customer of Thai District for over seven years. I have always given high reviews and recommend this establishment to family and friends - until tonight.

Tonight I had the worst experience that I have ever had at a restaurant. I ordered the Thai Basil with Chicken - Thai Hot.

When I explained to the host that I wanted it Thai hot, he commented that he would let the chef know that the “white boy” wants it spicy, like I could not handle the spice. I took this as a joke and let it go. I explained to him that the chef normally puts fresh Thai green or red chilies that are chopped up in it when I have ordered in the past. I have always ordered Thai Hot for my dishes here.

When I received my food, it had two dried red chilies on it, and it was not spicy at all, but I ate it all because I was hungry and had not eaten all day. When I received my bill, he rang it up as a Level 2 - which explains why it was not hot.

Back to the comment that he made earlier when ordering, I am actually of Asian descent and when I discovered that he intentionally toned down the spice level because of how he “saw” me - that infuriates me. It also explains why I did not receive chopsticks as requested I’m guessing.

I don’t mind paying $30-$40 for a meal when I get what I pay for but in this case I did not and this type of service has never happened to me here before. I received my food, an insult and a laugh from the waiter. Nothing against the restaurant itself or the food but I can assure you I will...

Out of all the Thai restaurants in Long Beach, this restaurant is one that I will never order take out from again.

I ordered the buy one get one special online using the DoorDash order. The promotion did my apply to my order. I called immediately after placing the order inquiring about the mishap of the buy one get one not showing up on my order. They refused to cancel my order. They refused to honor the buy one get one bc it wasn't in the order.

I called repeatedly asking them to cancel bc it wasn't supposed to be for my partner and I. The host Tony said that the owner does not cancel orders and I have to pay and keep the food. I refused the order and told them I do not want the order and that I called immediately after placing the order. I know for a fact I called in ample time for them to cancel the order bc I have worked as a manager with DoorDash/grubhub/uber eats systems, their is no way the order was made yet.

This restaurant is fraudulently taking people's money and not allowing them to cancel orders. The owner was supposed to call me the next day, they never did.

Thai district, you're losing customers in a city where your niche is highly saturated and there are far better places that give way better customer service.

If you need business bad enough to take people's money fraudulently, then maybe you should reconsider your customer service. I was going to re-order the product, now I will never order from you again. I have zero issues with taking. My...

My young son and I went here for his birthday. He loved the food, and so did I. I feel we could have been checked on at least twice while we had our meal, but since we were sitting at the end on the top floor, I feel like we were noticed less (probably because there bigger families and friends grouped together). Nonetheless, during the first check in, our waiter got us what we needed. I ended up using my own napkins I had prepared from home. When I asked for the bill later, I was able to get a couple take away boxes. As we were traveling all the way from China for the day, my son started getting tired fast after a yummy meal!

It was Pilar who came to help bus tables who noticed I was trying to keep my son awake while packing takeaway. She got hands-on and offered to help pack the food away. In my own experience of servicing, I feel packing food away and earning an above and beyond tip comes from the server, but I didn’t complain when I packed the food away. Pilar, though, went above and beyond here, and on top of it, when figuring out it was my son’s birthday, she offered him a cake! That was so nice. Keep in mind she wasn’t the one serving us. Perhaps she was a manager. It was an excellent ending to our evening. I believe her involvement made the restaurant visit exceptional when it came to service.

If visiting, I recommend trying out the drunken noodles! They were delicious! Go in the evening for a fun...