Panini Kabob Grill - Downtown Long Beach — Restaurant in Long Beach

Great food; abominable service. I worked in the food service industry for two decades and I know and understand that more often than not, the server is not to blame for issues that can arise. However, the server was definitely to blame at this location, and it only got worse from there.

Upon arrival, we were promptly and pleasantly greeted and seated in the outdoor area. That concludes the good service. From there, it took 20 minutes for the server to approach our table. At the time, there was only ONE other table seated in the entire restaurant. One. We placed our orders with our server who was more interested in what was going on with his co-workers than his two tables. The food arrived with one of our meals completely incorrect. It was relatively quickly rectified, and the correct meal arrived. We then asked for a side of hummus, but it took so long that we were both finished with our meal by the time he brought it to the table. Our server never checked on us, never pre-bussed, never even peeked outside to see if we needed anything.

We waited around and had to ask for a box and the check. I had my credit card on the table already because a long time had passed. Instead of presenting the check, he simply took my card and ran it. Upon return, I noticed I had been charged for the incorrect meal in addition to my correct meal. Assuming I was never going to see this chap again, I went to the counter to point out the discrepancy where I had to wait for two employees to finish their gossip session before I was acknowledged.

I explained the problem to the cashier who went and got our server. The server needed the manager to void the meal, and the manager muttered something to the effect of “but the food was already made” (as if I had changed my mind after the fact). The server again asked her to remove it without admitting fault, and she promptly did so, but my card had already been run for the incorrect amount. No apologies from the manager, and no eye contact. She never spoke directly to me. The server crossed out the old amount and hand wrote the new amount and had me sign. I’ll be checking my bank in a couple of days to ensure I was charged correctly.

I am a very tolerant and forgiving person because I have a soft spot for people who work in the service industry. But the inattentiveness I witnessed today was inexcusable and unacceptable.

Two highlights of this experience: the busser who was meticulously cleaning, and seemingly the only one doing actual work, should be commended. Secondly, the bathrooms were pristine. I’m guessing the busser...

Stopped by this location today since I was in Long Beach and if I could give 0 stars I would. First of all as soon as we walked in a young lady did not greet us right away even though she looked right at us when we walked in and then proceeds to say "you can sit anywhere." So my other guest and I decided to sit inside since we didn't want flys to get on our food on the outside patio, we did notice that they had two workers inside working on the ceiling.. however we didn't think it would be a whole commotion! The ambiance was absolutely hectic. I have no idea why the restaurant didn't block off where the workers were working or putting up a sign saying only the patio is open for seating...because the next thing you know you are smelling sewer water and a bunch of water is splashing out of the freaking ceiling straight onto the two workers that are working on the ceiling and all over the floor splashing everywhere!!! My guest and I couldn't even enjoy our food in peace. We were the first customers to sit inside until one other party of two decided to join us and then one other man, but my guest and I were sitting the closest to the workers due to my guest wanting a booth half table but idk why they even let anyone sit inside because the floors got soaked!!! One man got up and paid so fast that he even forgot his sweater like it was that chaotic he couldn't get out of there fast enough. One of the workers, he even stopped what he was doing to help the workers mop the floors!!! The man who helped the workers clean up who I'm guessing is a manager kept apologizing but did nothing for the inconvenience. After today's overall hospitality I do not recommend, I was left...

I am a frequent patron of this establishment and I must say that the level of customer service could be improved. It appears to lack enthusiasm, which is surprising considering I am a regular customer. The employees seem disinterested and it feels as though they would rather be somewhere else. As for the food, I have tried all of their pasta dishes and have stopped ordering the chicken pasta due to the consistently dry chicken. I cannot recommend the chicken option. Lately, I have been opting for the shrimp pasta instead, as it is less likely to make you sick since it is overcooked, although it tends to be excessively oily. I would strongly advise against ordering the Veggie pasta, as it lacks flavor even with the addition of mushrooms, which are complimentary. The strawberry lemonade is hit or miss, as it used to be enjoyable but has recently been tasting unpleasant. I suggest sticking to water or trying their ginger drink, which unfortunately lacks flavor as well. I have also tried their Panini steak sandwich and it did not meet my expectations. The only reason I continue to visit this restaurant is due to its convenient location and the fact that the portions are filling, regardless of whether I enjoy the food or not. It seems that many people opt for the salad, but personally, I prefer not to order it when dining out as it is a simple dish that can easily be prepared at home. Perhaps others order it because the overall flavor of the food is decent. The ambiance is usually calm and quiet, but it tends to get busier later on as many people choose to dine here. While they may enjoy the food, I believe it could benefit from...