Menotti's Coffee Stop — Restaurant in Los Angeles

My friend and I are locals and decided to get a coffee before our morning walk today. She was SO excited to take me here and get the Spanish latte she had tried at the farmer's market. She orders and turns around and gives me a look like "what is with this lady?" I ordered an Iced Americano as it was a hot day and it's my usual order at any cafe. My order comes out hot. I politely say to the female blonde cashier, "I'm so sorry but I think you might have misheard me, I ordered an Iced Americano." She looks at me scoffs and rolls her eyes and says to the barista "She wants it Iced". She went out of her way to show how annoyed she was with me. There were also no sleeves left and my friend asked for one. Again, met with eye rolling and pure annoyance. I again said thank you and showed my appreciation for making my order right and she completely ignored me. We both walked away in shock and it took us some time to shake the whole experience. The blonde woman working was incredibly rude to the point where I have to write this review. Maybe she was having a bad day? However, judging from the other reviews, this seems to be her miserable self and she's owning it but she's also incapable of taking correct orders. Menotti's, your product is good, yes, but does that mean you can have rude staff knowing that you'll still get business? In this economy there are too many qualified and genuinely nice people who are looking for jobs. Why do you have to...

When I travel, I love to find coffeeshops to work from and experience the locals and the overall vibe. So, I chose this shop meticulously, as there are so options in the area, and walked 40 minutes to get to it. I also called ahead 4 times to triple check on outlets and WIFI, even though online both answers were yes, yet no one answered. So in summary, I'm super disappointed by my this experience morning.

Although the staff was super nice and friendly, I feel like I was slightly taken advantage of. Let me explain. I came in, only to realize there was one single outlet and that table was taken. However, the lady at the table was gracious enough to switch tables with me, as she didn't need an outlet. I plugged in my laptop ASAP! WIN!

Then, I came up to order a coffee and only after I said my order did they reveal that their coffee machine was down and all they could offer me was Cold Brew or an Iced Chai. I was super disappointed, as I only drink hot oat milk lattes, but decided to try the chai! As I sat down, I asked for the password, as the WIFI network popped up, but was told that they didn't have internet.

Here's the part I felt taken advantage of: I came into this coffeeshop to have a coffee and work. Why wouldn't they express so many key things were missing prior to taking my order/payment? Now I'm scrambling to find another coffeeshop, where I will have to buy another coffee, etc.

Definitely not...

I was looking for a WiFi signal to see if I could get some work done while I was in Venice for the day. I can't drink coffee, so I just bought a croissant and sat down. After realizing that they had no WiFi, I heard the man at the front desk talking to someone about me. "He bought a croissant, but his overwhelming intent was to find a WiFi signal..." He was totally in earshot, and I thought it was a bit rude for him to be taking about me so loudly. I looked back at him, and he said "We don't have WiFi. You forgot to get your croissant." Pointing to the croissant I totally forgot I left on the counter. I got up, took the croissant, and left with my things. I wasn't sure why he said those things to me that way? I paid for the croissant, what's his business if don't eat it? I didn't want to leave a bad rating, because I thought it was a very nice coffee shop and didn't deserve to lose business over the thing, but I figured I should address it somehow. I was offended by it, but it probably wasn't much his fault, I guess I might have been easy to dislike, walking in with my button up and my skinny tie leaving my croissant to spoil on the counter while I opened my laptop, and I know service work is tedious and frustrating, But hey? You don't know me, I don't know you, just...