Robata JINYA - 3rd St. — Restaurant in Los Angeles

As a business owner I always like writing good about businesses unless they have done me wrong which after being loyal customers of them basically the new manager Jenefer did. The Incident happened about a little over a year ago. My husbands family came over for visits and the kids wanted sushi so we placed a order and I went to pick it up since it was going to be faster than if I was placing a order for delivery... as I got ther I realized I didn’t have my phone but I didn’t thought much about it I parked my car in the back and I walked in to pick up the order... the said they are really busy and the order will take Longer than what they were hoping... long story short I got the food 3 hours 10 min pass the time they had promised... as I got home the kids have cry themselves to sleep and I got in the biggest argument with my partner that why did I waited that long and why did I tip 15/ on top of my order when they were that late... I ended up calling the restaurant the next night and the manger apologized repeatedly and he said he was aware of what happened the previous night And he said next time when I have a large order I should remind him and he will be taking care of me. I asked for his name and he assured me that he was the only manager and I have nothing y to b concern about... however the Covid happened and since than I have got food delivered from them several times but my order everytime was less than $80 so I didn’t brought it up till few weeks ago that finally the kids came back to la to visit vans they were super excited that finally they will have the sushi that they never got... I call the place from 11:30 and they said manger will b here in 30 min and finally by 3:30 some guy said he was the assistant manager but he couldn’t really speak English and he said he will ask the manager to call me.. And that’s been the new manager call Jennifer called me who had clearly had anger issue and frustration because of her job and was super upset that she had to call me on her night off... she basically told me if you don’t have a written paper from the manager and you don’t have your receipt of the food from last year I’m not going to do anything for you and also if you have we did one year you’re obviously not a good customer for our store and repair fair not having are you back at our store and I just couldn’t believe what I was hearing she was super aggressive rude and wouldn’t even allow me to finish my sentences... and sadly I won’t be returning to my favorite sushi place but it’s okey cuz at least I won’t be getting a tract Verbalee buy some new Maneger when I have been a good customer for over 5 years... she told me instead of giving $300 food to me she rather give that to her marketing crow cuz they will delete any negative reviews from me!!! What a sad world ! I guess money talks. Wish the restaurant would do a better background checkup on hiring Ther staff and would choice more Professional crew that everything wasn’t about the money and power and their word and promise without account somewhere!!! Ther is many other sushi places that I can go but everytime I wanna think of sushi her voice cutting me off and not letting me a get word out of my mouth brings chill to my body☹️ I was so glad that I was not in the restaurant because the way she would’ve talk to me showed on my way beating...

8 of us went to celebrate for my wife’s birthday on 2/3/2018, Robata JINYA gave us a very bad experience, I hope the management can see this!

I think you expected this David ! Your attitude can not be accepted !

Sauces spilt all over my wife and myself when collecting empty plates

4 order of eggplant did not come AFTER we got the check , so we asked to cancel, and a few minutes later he handed us the orders said we could take it Togo !

He TOLD us that the restaurant’s policy stated 6 people or more has a mandatory 18% service charge ( We were gonna pay 18% anyway, but why did you have to emphasize) I guess he was afraid we gonna give him less than that !

I asked 2 times if the 18% is before or after tax , he said before tax, and when the bill came it was after tax! So I told him maybe they did the wrong calculation, he told me he didn’t have the option to put the amount , the system does! And he had a very bad attitude and told us to talk to the manager and walked away, which we did , but she’s not the manager , she’s the one in charge that evening , she’s nice , we have no problem with her! But she was able to adjust the amount( I thought the system won’t allow you to adjust)

Sorry we will never go to any of your...

This review is for the service. We wanted some sushi for late dinner and we found that this place opens till 11:30pm. So we called them at around 10:19pm asking if we were still able to dine in. The lady told us the kitchen closes at 11pm and it would be possible to seat us if we could get there and place our order before 11pm. We hesitated for just 1 minute over the phone, and the lady just hung up on us without saying anything... So we decided to just make a to-go order instead, and when we tried to call back for a to-go order, NO ONE was picking up the phone. It was only 10:49pm, so we tried to call again and again, still no one was picking up the phone. And online ordering was unavailable as well, we felt rejected and disrespected, so we had to give up and ordered from another place. I understand that the kitchen usually closes early and needs to do last call beforehand and no one wants to work late because of last minute dine in customers, but you should at least give a chance for people who are willing to make to-go orders. I am sure the food is good but unfortunately we did not have a chance to try them. This service/experience was not pleasant at all no matter how good...