Starbucks — Restaurant in Los Angeles

While I was seated and enjoying my drink, an employee began sweeping directly around my table, which felt inconsiderate and unsanitary. I politely explained that, in my culture, sweeping around someone who’s sitting is considered disrespectful and can imply that you want them to leave.

Shortly after, the store manager, Sarah, came over, pulled up a chair at my table without asking, and only then asked if she could sit. She then accused me, based on what her employee (Alondra) told her, of saying Alondra wasn’t from America, which is completely false. Her tone was accusatory and unprofessional, and when I asked her to leave me alone, she did so reluctantly.

Later, when I went to ask for the employee’s name at the bar, another employee named Jeremy told me to “move out of the way” and also accused me of saying Alondra wasn't from America, repeating the same untrue claim. When I asked his name, he ignored me and walked off, seemingly done for the day.

While I was writing this, another customer approached me to share that he's had the same concerns about sweeping near customers, citing both hygiene and discomfort. He even mentioned that he and his friends were considering legal action due to repeated poor experiences at this location.

This entire experience made me feel disrespected, wrongly accused, and unfairly treated. What should’ve been a calm moment of cultural understanding turned into a confrontation, largely escalated by poor management and unprofessional behavior.

Starbucks promotes itself as a brand rooted in respect, inclusion, and hospitality, but this location fell far short. I hope this is reviewed and addressed seriously, especially in terms of staff training in cultural sensitivity, professionalism, and...

The rudest and snobby starbucks I’ve ever been! Its should also be awarded the SLOWEST starbucks ever! Literally there are 10 people waiting for their orders and it was taking 20 MINUTES to getting your order. Made me super late for work! They don’t even call out your drinks anymore. The baristas seem not to care and have a sense of urgency. Seriously 20 fricken minutes to get your drink! Absolutely ridiculous! No power outlets. Always trash on tables and floor as if the pandemic was non-existent. They are always closing and open restroom and its almost always dirty. Always out of things. Dare to ask them something… they will treat you in a inhumane matter and degraded you. When I ask about my drink order because I was waiting 15 minutes for an iced coffee one barista said “It coming up, you’re not the only one that...

Exterior: four stars. Interesting design with a metal/lattice patio area facing Melrose. I would say five stars but for the sometimes oppressive presence of disadvantaged members of society in this area if Melrose. Plenty of outdoor seating and several different options, benches, a bar set up and tables.

Interior: four stars. Spacious, with high ceilings and plenty of room inside. Non standard lay out.

Vibe: three stars. This part of Melrose is kind of challenging and the vibe here reflects that, common on urban Starbucks everywhere it is used as a community center for the unhoused, mentally ill etc.

Overall four stars for the excellent exterior layout. Really love the metal framework...