The Reserve — Restaurant in Los Angeles

If I could leave less than one star, I definitely would! I can say with absolute certainty that this an establishment I will never return to, neither will any of my friends, family, co-workers, or acquaintances. I am leaving this review so that others can be aware of what truly goes on here.

I came to this night club with several friends (easily filling over a quarter of the club as there was 20+ of us). Long story short, I was verbally assaulted by one of the bartenders, Zach, and denied service. Zach used threatening language, profanity, and attempted to intimidate me with his stance and demeanor. He continued to brazenly verbally attack me and use threatening language toward me until two males that I was with noticed what was going on, approached the bar and had to ask him to step away from me.

Please understand, this all began because I did not leave a tip on my receipt. This was after Zach charged me twice as much as the previous bartenders had. Outside of a tip not being mandatory, note, in my party alone, several hundreds of dollars were spent at the bar. Several times we tipped the bartenders very handsomely and paid hefty bills to bar/The Reserve as a whole. From the beginning, Zach was discriminatory -- he is charging patrons differently after looking at them and then proceeds to verbally assault me for not tipping him (note: he didn't even make my drinks, another bartender did).

When speaking with the manager, he offered free drinks to myself and a few others from my party to "make it up to us." Considering I was just verbally assaulted and threatened by one of his employees, it felt half hearted and like a cop-out resolution. I am only writing this review so others can see what is tolerated by this establishment. Apparently, employees are protected and allowed to continue working after verbally assaulting, threatening, discriminating against, and attacking patrons. There were several witnesses to this scenario, too. Disheartening.

I used to frequent this establishment often over the last few years. What was supposed to be a celebratory Saturday turned into a nightmare. I left feeling afraid, after being threatened, verbally assaulted, and discriminated against. I corralled my party and left. If this is how this establishment is ran and this is the behavior that is deemed acceptable, they should be shut down. I have already contacted the BBB. Everyone please stay safe at this night club. Very questionable employees...

What a horrible experience. This place is discriminating and injustice. They let my boyfriend enter this place, pay a cover and within 5 minutes of being at this facility they kicked him out. My boyfriend has a disability, he suffers from narcolepsy. It is understandable because most people are not aware of narcolepsy and do not know the precautions, so I went to Daniel Abergo "head of security" to explain the situation and gave him awareness on the disability my boyfriend suffers from. He asked us for medical records to prove of this disability- when we showed him the medical record he looked at it and still kicked us out. He did not care. I asked him that maybe he should leave a list of disabilities at the door that are not welcome at Reserve, he said "that would be a long list" ... wow I was stunned of the discrimination. Not only did they embarrassed us but they stole from us. It is sad to see that something like this can happen in California, we are suppose to be different and not judge and accept all kinds of people.

We will not be coming back to Reserve. They should really educate their staff and security on people who do suffer from a disability. And not to run off topic, but maybe they should have their security trolling for the men on the dance floor groping women than trolling for an innocent bystander dancing in the corner with no one...

DON’T COME HERE!!! As an Angelino who is always out and about believe me they are way better clubs / lounges in LA. To start with the line was ridiculous. The drinks are insipid and inconsistent. The music and atmosphere is blah. Worse of all the staff is rude. I’ve never been treated so rudely. I was sitting down in a table with a friend when a buss boy came over and started clearing the table as if they were going to use it for bottle service however it was not communicated to us. Minutes later a hostess comes by with a group and tells me to move. She said she was so and so and that she could kick me out. What happened to customer service??? I paid to be there like anybody else and was consuming so I should’ve not been spoken to in that way. I understand how bottle service works and if I would’ve been spoken to in a professional and courteous manner I wouldn’t be writing this review today. The staff needs better training and communication skills. I left because like I said they are so many places to go to in LA. I will not support or spend money in an establishment who doesn’t train their staff or care about the customers. I spoke to Jamie, a manager but she didn’t do...