Ugo Hollywood — Restaurant in Los Angeles

Bad experience! The owner doesn’t let you have your coffee in peace. Bad and rude stares to kick you out. Super rude, listening our whole conversation and making us feel uncomfortable. Was here with my family and friends. Purchased bunch of stuff and was spending some time with my friends who I met after traveling a long distance. Owner kicked us out complaining that we spent long time. Its not like we bought a cup and spending hours. We bought a whole lot of stuff and just hanging for an hour. There was literally no one else waiting for a table. The rest of staff were good tho and the food coffee was ok. Owner should install more tables rather one table inside and kicking out...

First time coming to Hollywood and inviting my dad and uncle for a coffee here. When i was paying i asked if i could use the bathroom and they said it wasnt open to the public (although i was a paying customer) and i asked one more time and her colleague said they didnt have a toilet. The lady serving was new (2nd day she said) and she was very rude.

I also asked for a cup of tap water as i was sick and needed to take medication and she said no, she couldnt do it.

Very disappointing to refuse someone who was sick a cup of water. She was very rude and had zero customer service. I think a reconsideration of the employees you hire is needed.

Awful...

I came with my wife to order food . We ordered two sandwiches two cokes and a cheesecake for almost 50 dollars. While we’re waiting for the food I asked to go to the restroom for my need and wash my hands before lunch. They didn’t let me and they said was a storage but they let a lady to use it before I ask. When I asked why you let her they said was wrong and change it that was owners (Ugo) policy and suggested me to go to the mall’s restroom . (Remember, I gave tip for a self service ) I said this is unacceptable to don’t let customers to use restrooms before they eat . After an argument we had they let me use it . The...