Jimmy John's — Restaurant in Louisville

I ordered the new FireCracker feast which includes the wrap, chips, cookie, and a drink. I received every item except for the chips, not a big deal right? I called and told them I didn't get the chips and whoever I spoke to the first time told me no problem, we'll get those chips to you. A moment later, I received a text from the deliverer saying that the chips were indeed in the bag and that she always takes a picture of inside the bag of every order because "situations like this", insinuating I was lying about the chips. Why would I lie about some chips? I just wanted to try the new chips and was disappointed that I didn't get them. I receive a call back from the store and it was the deliverer. She was trying to tell me that I was in the wrong and once again the chips were in the bag and she took a picture and she showed the picture to her manager. I asked her to send the picture to me to prove that she actually took it, but she refused. She told me she would redeliver the chips I did not get, but told me she was going to call me to meet at my door, which I agreed upon. She shows up with the chips, but creates a story that she saw someone walking on the sidewalk in front of my house and didn't know if that someone came on my porch and took the chips from my bag... I grabbed the order off of my porch as soon as I rcvd the text and picture of my incomplete order on my front porch which was right after she dropped it off ( I heard her walk up the steps). I didn't see this "someone" who would so boldly come on my porch and steal my chips. She was nice when she came back, but almost in a "you have to believe me, I did nothing wrong" kinda way. Why go through this false narrative and just admit the chips weren't in the bag, it's a bag of chips! If she has the picture and the manager saw it and concluded that "yes indeed the chips were in the bag", why didn't she show me? I didn't receive an item that I paid for, why all the lies and deceit? Just get me my chips...

I hope the “manager” whom I just got off the phone with who withheld her name, reads this. My son placed an online order at 5:48 and suprised me with food for the family and me. He did this because we currently (as in just last night) suffered a terrible tragedy in the family that resulted in death. Because of this I’ve found it hard to get out of bed, so my 18 year old took it upon himself to take care of me. A simple brownie he wanted to surprise me with was missing. It was not a big deal at all and I simply called to let them know and see what options I could have for maybe a replacement or to run one over since we do not live far (but I understand your busy). She immediately accused me of being rude which I found strange because I was completely level headed. I have no energy to argue over a silly brownie, and I felt she acted really strange to just jump straight to me being rude. She then proceeded to say I’m a liar and the brownie is in the bag. She knows it was in there. Again this is just bizarre to make such a huge fuss on her end over a brownie. She could have simply just said sorry and gave me a little 2.00 credit for a brownie in the future. But no, she didn’t and she continued to be rude. So I just hung up. But what you don’t know lady, is that I’m barely holding it together and I’m struggling with suicidal thoughts and working through a tragedy trying to be the best mother I can be and you being rude to me just set me down even lower. You have no idea how your words affect others. I’ve been in the service industry for 16 years and you simply cannot talk to customers that way, and being a server myself, I would never call and make a huge complaint over a brownie. It was more of just a “hey this happened, anyway I can get another one? If not that’s ok!” And you were awful to me instead. It cost you nothing to be kind. You also do not know how close people are standing on the edge of life. Think carefully next time or get a...

I would have given only 1 star if the younger employee who was working hadn’t have been so nice and understanding. However, unfortunately I have time today to call out the older gentleman with salt and pepper hair who was entirely too rude if I noticed and came online to give a review because of it. Some employees just do not need to talk to customers if they have no customer service..I’ve not had any problems until seeing this guy who I have never seen in there before. So I have gotten into using mobile food apps to order food ahead of time and it be ready by the time I got there. I used the Jimmy John’s app to order and pay for my food and I’ve never had problems with doing it before, but today ig there was a problem with my transaction going through my card online and I never got any kind of notification or call from the store to let me know it just went through like normal. So of course I just went in with my keys bc I was just going to grab my bag, but the younger employee was very nice and was just like do you mind showing my your transaction? And I was just like yeah of course let me just grab my it from my car. When I came back from my car he had the nerve to talk down to me and couldn’t even look me in my eyes when doing so. Obviously if I just came in with my keys and was confused when they still said I had a balance I thought the transaction on the app went through. No need to get smart with me bc you all had something going on wrong on your end since I paid with the same card I tried to pay for online. If anything I should have been the one with the attitude the way the older gentleman talked to me was completely...