Nonna's GoodLife Pizza — Restaurant in Lyons Township

SECOND UPDATE: they reached out to me and I spoke with Lawrence. He was really thoughtful and receptive of what happened and wanted to make things right. I really appreciate that. I will be back for my favorite pizza place. Thanks for your help Lawrence!

UPDATE: i called back and emily said the GM gave permission to no longer service me. What kind of business is this place? Rude, messes the order up, offers 10%? There are 100s of pizza places in the area and I always choose this place. But that will most likely change unless someone is willing to make it right. I didn’t even want my money back, all I wanted was them to deliver the correct pizza at no charge. I do not think that is an unreasonable ask. I do not eat sausage, but what if I were someone who is either allergic or based on religion or beliefs that I do not eat meat. Just terrible service overall. I do not try to be rude because i worked in the service industry but good lord this has to be the worst service I have ever gone through. Really hope they try and make things right.

I have been coming to this place since it was di nicos. Im not sure what happened but it was an excellent place. However now it is awful. Sarah who now works in corporate was amazing to deal with, even if something got messed up but now shes in corporate. If she can see this, please reach out to me.

Anyways, i ordered a pizza for delivery. The last few times they have messed something up. I ordered a cheese pizza and got a sausage. Called the store and spoke with the manager Emily. She was extremely rude and before we even conversed her offer was to refund me 10%? For something I dont want and am not going to eat. She said no she’s canceling the order to which i said fine cancel this one and refund and I will pay for the correct one. She said okay and then hung up. Extremely unprofessional. Literally been a lifelong customer and go at least 1-2x a week. Unbelievable. I would like to get my pizza. This is absolutely absurd. Terrible service. Really sad. I hope they are willing to...

This place never has their pizza special of the day available for immediate purchase on walk in. I confronted management about this about a year ago, and they changed, for a little while. From then on, I started calling in advance to ensure they had pizza to buy when I went to their pizza place, where they never had any pizza to sell, once again. I stopped in tonight to buy the special of the day, and again, no pizza. The only person who kept me in the place and as a customer was Jocelyn. She was very kind and made the pizza, right away. Either make pizza, or pay Jocelyn more to keep your customers because this is a disgrace.

After I wrote this paragraph above, Nonna's responded, asking me to email the store so they could communicate with me and "make this right." I did that to tell them I would be in the area on the upcoming Thurs to get some pizza. I heard back from a Lawrence Westbrook (a District Manager) who addressed me by the wrong name. He then proceeded to tell me that he would have the pizza slice special that day and that I should feel free to call in advance to ensure it was ready when I got there.

First, Lawrence, doing what you already should have been doing, that is, having pizza to sell at a pizza place when people get there, namely the slice of the day, is not making things right, it's an existing obligation that you should be doing anyway. Second, if I have to call in advance to make sure you have pizza when I get there, you must not have read a single word of the review, or, worse yet, did not comprehend it. And asking me to call in advance is not making anything right, it's demonstrating prevalent management incompetence in functional business operations.

Now I know that Nonna's has a bigger problem than making pizza at its pizza restaurant. It has a problem selecting basic remedial problem solvers for service in management roles. By the way, I got pizza from somewhere else that day I was...

The pizza wasn’t fresh when I got mine, along with I got a clump of hair. There were two girls in the front working at the register (to which the skinny small one with tattoos and black hair didn’t do anything at all.) But the big heavier one with tattoos was working at the register. She was very rude, she wouldn’t give us the 2 for 1 yogurt deal, and since we signed up for the $2 off for the yogurt and showed her that we signed up for it (never mind the fact that we made the account right in front of her) she didn’t even give us the amount off. We bought a pizza using the account first because she said it’s after the first use, she didn’t do anything with the app. So then we bought the ice cream then and no discount happened after we went back to look at the prices at the receipt and the account. On top of this, the two girls were literally talking to one another the entire time. There was no one there I get it, but if you have customers, put your devices away and stop talking to each other!? They frustrated my girlfriend so bad because this was my first time back to Illinois in months. Not coming back here, and she’s going to tell her friends about this experience too :( Di Nico’s, you guys gotta train your employees better...