Mad Paddle Brewstillery — Restaurant in Madison

My husband and I were visiting from out of town and decided to check out Mad Paddle. When we arrived, we sat down and then were told we had to order at the bar, so we went to the bar to order drinks. We were told we had to go to the other side(room next door) to get beer. We head over there and the hostess gets up set up for their self serve taps. By getting set up, you have to give them a card to “start a tab” and then they give you another card to use to get the taps to pour and then you go back to the hostess to pay when you’re done. Anyways, we stayed for a couple beers, paid and then left but decided to come back later for the music. We came back and got set up again and had another beer. While we were drinking our beer, we got two charges one right after the other for $50 both times. Our first visit was under $20 and the second visit just a couple hours later was under $15. We decided to talk to management and see what was going on. Apparently they hold $50 on your card at the time of starting a tab and once you pay and the hostess “closes” your tab the total changes. They said it can take a couple days for the totals to correct themselves. So far the next day they refunded one $50 charge and corrected it for the right charge(the total from our second visit) but we still have a $50 charge pending from them. I’ve never heard of a restaurant or that type of business doing something like that. And if they do, they should let you know ahead of time. The people were nice enough but what if you didn’t plan on drinking a lot and only having one beer and didn’t have more $50 on your debit card? We were just really disappointed in that whole thing and now we have to worry about getting our $50 refunded and being charged the...

Planned a special Birthday get away for my husbands birthday. He loves breweries and I wanted a new place for him to try. The reviews are promising and the atmosphere is great. However, our 1 year old daughter accompanied us. Apparently this is where we went wrong. We are from out of state and have made a hobby of visiting dozens of breweries and having a baby has never been a problem prior. I stepped away to the bathroom, thankfully, and my husband went to the bar to order his IPA. They poured his drink and immediately a female bartender told him he couldn’t be in here with our daughter. Not an apologetic, friendly, sorry no babies or no children just a flat out you can’t be in here. If I had been at the bar with him I would have slid the beer right back and left then, he knew better than to tell me of the incident. The other bartenders laughed it off and said, “No man, you’re fine.” So he didn’t think much of it but he noticed the other bartender immediately dash off to the back. About 10 minutes later we were approached by her and told he could finish his beer but then we needed to leave. Now, if this is the law in Indiana, I understand, or if there is another beer license they need to apply for then whatever, but to me in the world of small business, how you treat the customer says everything. We immediately left the brewery, sadly the only one in the area and headed back to KY. Unfortunately, this one incident ruined it for us. I thought I had planned a nice afternoon for my husband but this one individual ruined it for him. His English IPA wasn’t great but he did get to try another Mad Paddle IPA in town at another business with a much friendlier bartender and did enjoy. However, we won’t be making...

Mad paddle has quickly become the ultimate place to be in Madison. We’ve been a handful of times to enjoy some of the delicious beer and enjoy live music. Last night my wife and friends surprised me with a little birthday party and rented out the back room for us. I HIGHLY recommend looking in to checking this out for your party’s or get togethers. The back room area is huge, plenty of tables, a couple of couches and a tv, bathrooms right there. I wish I’d taken pictures but we were so caught up in just having a great time. The staff is incredible. They popped in from time to time and made sure we had everything we needed. We probably wound up ordering 4 different pizzas through the night and they were all among some of the best pizzas any of us have ever had. The beer was plentiful and they staff made sure we weren’t thirsty at any point. This was the most fun I’ve had in a VERY long time. Mad paddle is such an incredible addition to Madison and I’m looking forward to spending many more amazing...