Breakfast Club — Restaurant in Mammoth Lakes

I've been to the breakfast club many times and had great experiences. Went in today and found out it is under new management when I ordered a bloody Mary and they said they don't have a liquor license (if they are getting one tbd). Anyways no big deal, I don't need alcohol with breakfast. Ordered our food and both my partner and I's pancakes came out super rubbery. We are honestly very low key people who never mention anything about food but we were asked and I was honest and said that our pancakes were cold and rubbery and we can't really eat them. Our server was apologetic and offered to make them again, but it obviously is not his fault and at that point we did not want them as we had a bad taste in our mouth, so declined. Also service is amazing here! Super nice folks. We heard our server mention it to someone else. Super bummed as we don't have tons of money and were going to breakfast as my last day living in Mammoth before moving, anyways $35 for us being able to eat my fruit and his eggs (upcharge per egg dish for prices right now , but he ordered two to get monies worth and is pretty sure he only got one) and my hash browns (which I took to go as they were very soft , so I'm just going to fry them up later at home and eat) was disappointing. I ordered a single pancake so feel they could have given us that $5 or whatever back at the least and charged us for his whole pancake breakfast. Probably will not go here again, but like I said, the service was very friendly and would recommend folks just order something other than pancakes here. I hope they work out the kinks in a new ownership and it thrives...

First of all, the food was good. Nevertheless, the service was terrible. I had to ask for necessary items several times and did not get them. As the hostess walked by, I asked for some assistance and all she did was roll her eyes at me and did not bring the requested items to my table either. In addition to this, the waitress walked by my table (not stopping) and said (did not ask just said) "everything's okay here", referencing my table's needs. Of course, a lot of things were not okay. After I was done with my food, the waitress came by with the check. There was a correction that needed to the made to my bill, so I told her about it and she came back with a lot of strikethroughs through the entire bill and a circled total. When I got up to ask about this bill that had strikethroughs all over the bill I was greeted with angry reactions and frustrated servers, that did explained the bill, but failed to give me an new one. I walked over to the cash register and requested a newly written up check. The cashier couldn't make heads or tails of the bill, so she called the waitress over. The waitress refused to rewrite a new check. She just said "pay whatever you want". Which in this case, should have been 0, but that's not what I was asking for. Respect is what I wanted and what I deserve; I paid the whole bill, including the gratuity that was already included...

I own a customer service business... so anytime I go anywhere its ingrained in me. I tend to knit pick everyone's service, especially in the food industry!!!! Let me just say they blew me away. I walked in and the first thing they said to me was "welcome home". Wow! 🤯set the tone from the very beginning! When the waiter came to take our order he said "What can I get for you family?". 🤯 In my opinion 5 star customer service!

Now for the food, I got the eggs Benedict and my husband got the Chicken Fried Steak. My husband asked if the biscuit came with gravy. They could have answered no, but instead they came up with a solution and built value. The waiter said "our biscuits come with the biscuit on top of the steak and gravy, but I would love to get you a side of gravy if you would rather have it that way". I can tell you from experience even top tier restaurants do not answer this way! Typically they answer would be no, but by the waiter never telling my husband no he again built value in the meal. Food was exceptional, probably the best Eggs Benedict I have ever had. I NEVER finish my food, but I near licked my plate clean it was so delicious!

In today's busy life its so easy for people to rush through the experience, this was not the case at Breakfast Club!

Five stars all the way! Can't wait to make another trip to Mammoth and I guarantee my first stop...