Wendy's — Restaurant in Manhattan

So i love wendy's! The food is fantastic but the management and staff at this store is not properly trained and they don't care enough to provide the service they should be. Ive been through the drive through multiple times and received no straws no napkins or sauce. Literally just the food in bags and not even grouped how i order them. Tonight was horrible. They were quite busy which should be expected at 620 on a Friday night.

They were waiting on burgers and im not sure if the grill was backed up or the sandwich maker was but they also only had one side of the line going which seems curious. Why build your restaurants for volume and then not use it during volume. I couldn't tell you who the manager was and i was actively watching everyone. Nobody seemed in control or directing the action. I told the cashier that all those fries (at least 14 orders) sitting in the holder under the heat lamp needed to be thrown away because a) they already look too old, and b) there was no hold times on anything and the fry guy was just dropping 3 baskets at a time. If im not mistaken you guys have a 4 minute hold time on French fries and considering i waited 19 minutes for a burger (which could have been cooked at least 10 times over by then) i want going to accept any of those old fries they had sitting there.

She looked at me funny and laughed but got me more fresh fries but they were still about 2 minutes old at that point. I watched the very cook pull them up. I didn't want to be there anymore so i left. Multiple people around me complained about cold food and long tickets and again no manager ever made known.

I would like some good wendy's but this store isn't it. Whomever the area director is needs to come in and audit this store because the culture sucks. Ive worked in the industry for 15+ years i know it's difficult at times but you guys almost never deliver on your...

This was my first time going to this Wendy's location. I always get a baked potato with cheese and sour cream, and generally I am sorely disappointed. Whether they forgot the sour cream...or one time the cheese. However after my visit at this location I was skeptical. As I reached into the bag to pull out my baked potato. I came back with a handful of cheese and immediately was disappointed. I thought "all the cheese on my potato was now in the bag" and there would be no cheese for my potato, but as I pulled out my glorious potato from said bag I could not help but notice the astonishing amount of cheese on my potato. My faith in Wendy's and humanity had been restored, however the cheese did shimmy ya, shimmy yay out of the container causing my new glove of cheese. 4/5 for leaky cheese. Would recommend this location over the one, on the other side of town. Cheese alone has won...

made an online order assuming it would be faster. when i got there there was one car in the drive thru parking lot practically empty. get to the speaker box and the guy keeps interrupting me i said i have a mobile order for “the name” then asks me for the name and as im saying it interrupts me again. gets to the window waits 3 minutes they hand out the drink then asks me to pull forward then i proceed to wait 15 minutes for the food to come out while everyone else is getting their food mind you all that was ordered was nuggets and a burger… got home NO SAUCES. Already knew this wendy’s was the bad one but jesus just close atp and received no customer service like you can’t even apologize that it took so long just a blank stare no talking while handing...