Rent-A-Center — Local services in Manhattan

My fiance and I went in and picked out a mattress and frame, guy at the store said that both would need to ordered, so he orders them and the mattress gets here before the frame and the frame we picked out come to find out hasn't even been ordered yet and one local store has it but it's being saved for someone else. My fiance called and found all of this out and was told when he called that the stock at the Manhattan store would be checked to see what they had for king frames, my fiance was also told that the people at the Manhattan store were going to a topeka store and that they would see if the topeka store had it and that someone would call my fiance on monday. Come monday no one called my fiance, so I called yesterday 11/19/19 and was told falsely that what we ordered would be delivered at 5:15 sharp. Fiance and I get home and wait for rent a center people to deliver what we ordered and it's almost 6 PM and no one has showed up, so I call and was told that the store manager gave me false information and that the guy I talked to would call me back after I was given false information. Fiance had to call rent a center back due to me not getting a call back, we never found out why we were given false information, and the guy we both talked to is going to talk to the store manager about trying to get our mattress and an ugly metal frame delivered tomorrow, we aren't even getting the frame that we picked out just an ugly metal one and no alternative selections either. I'm not very happy with how rent a center is handling this. Poor customer service and my fiance and I feel like they are giving us the run around or just plainly...

Rent a center in Manhattan has horrible customer service! They brought me a washer and dryer on a Thursday. I called them back Friday morning and let them know that the washer did not work. They said they would be here on Tuesday to bring a new washer and dryer. Tuesday came in way and it never showed up, they rescheduled for Friday and yet again did not show up. Called them again they said they’d be here Saturday again never showed up, then it was Monday, then it was Tuesday. And here we are now they will not even answer my phone calls. When they do answer they hurry up and hang up. I don’t understand why they’re acting this way with a good customer?? I will never do business with them again and I do not recommend their...

i rented a dresser, nightstand and headboard from Rent a center in manhattan ks. although the dresser was missing a few pieces i still took them home minus the headboard(wouldnt fit in my car). the employees told me they would deliver the headboard and order the missing pieces to my house. well its been 3 months that ive been making payments and still havent received what ive been paying for. everytime i pay them i ask about it and they say theyre "ordering it". my last payment is due and im not paying it until i get my stuff because after i pay i know ill never get them. do better rent a center and get some less rude employees, the female i spoke to was very...