Starbucks — Restaurant in Marietta

Customer service can be improved greatly. It is extremely poor. Poor attitude, not wanting to do anything to give a better service experience. I was immediately told if I wouldn't have asked for light ice I would've had a full cup. There was zero customer service zero help. No one explained to me from the start when I ordered light ice that I wouldn't get a full cup because if that was the case I wouldn't of got a Venti and paid that price or I would've gotten something else every other time I have ordered this coffee I have asked for light ice and I have gotten a full cup never been an issue. This was not me ordering this for the first time. for me personally customer service wise they could've told me well. We can add a little coffee in it and fill up the cup great but they told me because I did not have a full cup. I would have to pay extra to get a full cup. I called corporate about the situation. They said that the manager would call me back within 24 hours never heard from corporate and or a manager so all around from the top down crappy...

Wish I could I have given below one star! Worst customer service ever! I went in with my Stanley Starbucks cup and ordered a latte and asked them to add extra milk and they refused. I even offered to pay extra for milk and they said I could buy an extra drink to add to my cup. I have contacted Starbucks corporate before about this and they said ALL lattes can have as much milk added to it as they want. Be warned, this Starbucks location does not care about customer service.

In response to your message back to me about contacting the SBUCKS website....I have! I have called and emailed them about how horrible your store is with their customer service! You all need a lesson in customer service. I bet your new CEO who is BIG on customers being first would not be happy...

This place sucks!!! Ordered 2 hot chocolates but they were out of venti cups and lids so the barista was trying to sell us reusable cups...what a waste! We ordered 1 venti in a reusable cup and a small in a regular disposable cup. They both tasted like pure chalk!!! And to top it off, we paid the extra money to get a reusable cup even though it's not our fault you don't have your staples in stock...the freaking disposable cup was filthy!!! The white lid was gray and black from all the dust on it!!!! You would think you would clean the stupid lid that you made us pay an extra $2 for before handing it to the customer! We threw away both of our drinks. What a waste!!! Never going...