Five Guys — Restaurant in Maryland

I ordered my food tonight and received an email saying my food would be ready in 10 mins. I arrive on time and who appeared to be the manager called several other order names accept mine. After about 30 mins, I politely asked the status of my order and the manager proceed to be upset with me because I did not approach the counter letting them know that I was here even though they could clearly see me in front of them. This is my first time using the online system and some courtesy and politeness would have gone a long way. I will not order food from five guys again and I’m recommending that others find a better establishment. At the end of the day, the manager could have politely explained the system. He did not and was rude which as a customer jolted me and made...

⭐ One Star – Unprofessional and Disrespectful Service

I stood at the mobile pickup counter for nearly ten minutes without a single acknowledgment. Several employees repeatedly shouted order numbers, yet not one could take a second to greet me or check if I’d been helped. I finally had to interrupt someone just to be noticed — only to watch as a woman of Hispanic descent behind me was immediately acknowledged while I continued to be ignored.

It was belittling, frustrating, and completely unnecessary. The lack of urgency, respect, and basic customer service was unacceptable. If this is how Five Guys treats paying customers who follow instructions, management seriously needs to review and retrain their staff. Absolutely...

The man behind the register was really funny and kind. The food was absolutely tasty. I am so full, but I want to keep eating. I wish I'd tipped more. Thank you all. I WILL BE BACK. The strawberry 🍓 shakes are amazing. There were a TON of fries. My BLT was the best...almost as good as my own, LOL. For once, I was told I'd get extra mayo, and I finally got it. I can't wait to go back. I had the two tattoos on my face and a curly out bush. Lol. My stomach is finished but this shake and BLT is too good to stop, until I've had every bite. Love you all....