Starbucks — Restaurant in Maryland

One specific employee is racist and has VERY poor customer service skills. Once I was buying a sandwich for my friend and she gave us egg white bites. When we tried to inquire as to why she didn't give us what we ordered, she rudely interrupted us and stated that this is what we ordered. We were shocked but just chalked it up to her having a bad day so we left and ordered from the Starbucks across from Panera.

However, I came in to order a drink another day and she had her back turned to me while I stood there uncomfortably for at least 6 minutes. They had a sign up saying that they could only do a few drinks such as frappuccinos and I had wanted a caramel frappuccino. Before even asking what I wanted she rudely ordered me to read the sign before I gave her my drink order. She then went back to cleaning the shakers and blenders (as a former starbucks barista I know it doesn't take more than 2 minutes to clean a shaker or blender so I could tell she was intentionally ignoring me). After standing there well after everyone had ordered and basically being refused service I simply decided to walk out. Mind you, I grew up around here and I've been ordering from this store for 5+ years; this is the most convenient starbucks for me to order from so it was definitely annoying to have to have my routine disrupted.

Everyone that I know who's black avoids the store like the plague whenever she's on shift. Thankfully, she no longer is a barista; she seems to be working as a target employee now so hopefully nobody has to face her attitude as well as be discriminated against. This happened a couple months ago. The new baristas are very cordial. I just wanted to write this review because no one should be treated the way I was...

Bad customer service. The young lady who works this Starbucks always sounds like she's miserable working her shifts. She doesn't communicate well with customers or tries to help you order if you have questions on the menu. All you will receive is a lot of eye rolling and attitude. I come here very often as I work across the street & multiple shoppers have complained about the same thing yet no one seems to correct her behavior. Looks like I will have to shop at the Starbucks down the street with...

While waiting in line I was having a conversation with my husband about which coffee to get and the worker (white male older man with glasses) rudely interrupts us and says “there is another Starbucks about 3 blocks away”. We weren’t being impatient or talking badly we were just talking about WHICH COFFEE we were thinking of getting. Bad experience, we won’t be going back and don’t recommend others to go if they’re expecting good...