The Thai Kitchen — Restaurant in Maryland

Avoid The Thai Kitchen on Wisconsin Avenue in Bethesda. I was a customer for many years until yesterday. Always ordered our usuals and enjoyed the food at home or on site. The staff at the register was nice and efficient.

Then I couldn’t reached it by phone. I double checked their number on the website, tried with their alternative phone number (yes, I did have their phone number in my address book. That’s how often we ordered there). To no avail. I wasn’t far and decided to drive to Bethesda. I ordered 2x our favorite (Panang with shrimp) and one extra rice after telling the new lady at the register about the problem with their phone. She had some issue understanding me, not only about the phone but also with the order. I had to repeat at least two time my order. Then I paid, waited a few minutes, got my food and drove home. When I arrived, I discovered that we had the wrong food. Instead of the nice curry with rice, I got a bowl of dry noodle with some peanuts, a bit of omelet and greens. Only the shrimps were right.

This time I could reach someone on the phone: a man who spoke fluent English and understood every little bit of what I was saying answered. To make it short: he didn’t apologize for the mistake, he didn’t offer a replacement, credit or refund and he told me that it was my fault because I didn’t check what I paid for.

I didn’t check, yes that’s correct. But, it is also right that the Bethesda Thai Kitchen on Wisconsin Avenue has a terrible customer service. I won’t set a foot...

BEWARE!!! This review has nothing to do with the food (I had the Penang curry and it is great). On February 26 round 6 pm, I presented my card for purchase. The young woman held on to my card for an extended period of time making a fuss over the register as if there was an error. As I waited, I inquired to my sister (whom I was speaking with via earphones) why the young woman had not given my card back yet as she dealt with the register. Finally, card returned, I signed for my meal and left. The following day, by 4:00 pm, I had over $350 in fraudulent purchases on my credit card. Luckily, my bank caught all of these purchases and all is well on my end. However, the Thai Kitchen was the only establishment where I had relinquished my card to someone for payment and, notably, that person held onto it for an extended period of time (under the circumstances). Since the fraud, I have attempted to speak with the manager or owner about the incident, both in-person and over the phone, and have been given the run around. If there is a security breach I wanted the business to know. I left my business card as well. But, I was met with resistance: No one will speak with me. I have been told that the manager's name is "Manager" and that the workers are unable to...

Overall I really do find this place a good value for quick carry out option. Their noodle and curry dishes are more than adequate. You have to spice them up a bit with the condiments they provide on the side but otherwise I come back for those dishes.

However, the stir fry I got recently was just awful. I got the Ku prow which is usually a standard beef option at similar Thai places. It was like a very watery beef with basil and onions dish. I mean it was just bland and unappetizing. I had to drown it in soy sauce just to salvage it.

They really need to put some work into making this dish better or work on their quality control, because for now on I am not going to risk trying anything from the stir fry section.

Again a good value restaurant that I think caters too much to the bland pallets of bougie elite people in the area. Might need more quality control. Stick to the curry...