Miyako Japanese Sushi & Steakhouse — Restaurant in McDonough

Leaving a 1 star rating along with my experience below, hoping management reads it and hopefully works on their service. I came across their advertisement in the local Mcdonough guide and looked at their reviews; didn’t come across complaints about poor service so I went ahead and called in for information on reservation for a private party. After receiving the information regarding the private room, I decided to go ahead and make a reservation for 1 private grill, since my party wasn’t big enough to fill the party room. I’ve not asked once, but twice, during the phone call, if I would have to stop by to make a payment to secure the reservation. And I was told that it’s not needed as the $25 would be added to my final bill. On the day of the reservation, service received was just mediocre from the moment I entered. Me and half of the party arrived an hour earlier before the reservation. I notified the host and said that I was an hour early and asked if it was possible to be seated. At first it was okay, but after I notified him that half of my party is about 10-15 min behind, he said he can only seat my party when it’s complete. Ok, understandable. What I didn’t like however, is that the host saw that we had an infant and did not even offer to have us at least seated on the side as a courtesy. Even then I was still optimistic. When my party was complete, we finally got seated. And they let us sit in the main area. At first I thought it was the private area, but then one of my party member notified me that it wasn’t the private area. So I asked to speak to the manager. It took the manager 15 minutes during a NOT busy time to stop by... 15 minutes. While we were waiting on the manager the server asked us what we wanted to drink, so we started the put in the drink orders. At that time 3 out of 12 drinks were brought out before the manager arrived. She then asked what the issue is and I explained to her that I made a reservation for a private grill, and I did not anticipated to share with a different party. She said wasn’t notified that I needed a private grill, and even if I wanted a private, payment has to be made upfront. This turned into an argument when I tried explaining to her that I was told twice, not once, that I didn’t have to pay up front. She then said that whoever took the reservation is not in and couldn’t help me. After a back and forth conversation, and my guests offering to assist the server, she decided to let me in the private room. The orders were taken, the hibachi chef arrived, started the grill.. meanwhile the server still hasn’t brought out the remaining drinks. I literally had to ask three times. They finally received their drinks after soups were served. While the hibachi chef was going thru the orders, turned out that 3 out of the 12 orders were screwed up and had to be rectified. On top of that, after having to have visited several hibachi restaurants, I know that Hibachis are more about entertaining than the food. The chef I had was extremely basic. He just literally stood there just to cook. Not to entertain. No cracking jokes, no nothing. Just grilling.. And for all of this I had a service charge of 18% for mediocre service. Also to add that the manager never approached with an apology. No sorry, no nothing. Based on my experience, I would not recommend anyone to celebrate anything special in this restaurant, it’s...

We went on a Saturday night and it didn't seem super busy at all. When we left there were 2 empty tables... The food was so so and so were the people working there. Everything felt rushed. The waitress did not introduce herself, she just started asking for drink orders. The thing is, we were a large party. There were 15 of us and maybe 7 menus amongst us. Only 2 or 3 drink menus. We needed more time to share and review the menus or more menus. Drinks came out quickly along with soup and salad. Ordered were taken and then the chef made the food. There was very little fan fare or entertainment. Interaction may even be a better word. The rice was ready and on our plates before the other food. The delay was long for me. If rather it come closer together so one doesn't get cold. They are a little shady with the prices, etc. Fried rice is almost $3 extra and the only difference that I saw between fried and plain white rice was an egg. I'd advise you to just get the plain rice and save the $3. The shrimp was large which is a plus. I got shrimp and steak and it came with about 7 shrimp. My sis only got shrimp and I think she has 13 or so shrimp. Not too bad. They do charge you gratuity on large parties. They also charge more to the customers that are paying with a credit or debit card. We did have an issue wwithin our party while we were here. They forgot the chicken that one of us ordered with our meal. The chef did not respond to this update and instead stating cleaning the grill. We had to get the manager and they offered to make the food on another grill and give it to her for free. She agreed but when the check came, she was charged for both meals. Realistically, they could have went and provided chicken to her but they volunteered to do the entire meal over and then tried to charge her for both meals. It was ridiculous. But she definitely did not pay for both those meals, they need to communicate better amongst themselves. Lastly, they rushed us. The place closed at 10:30 which is pretty early in my opinion but when we left it was still daylight outside. It may have been 8:30ish and there were 2 empty tables so it's not like their were so many people waiting. Five minutes after the food was done, they were bringing out to go plates and our checks. That part felt like hurry up and go! We were trying to celebrate a birthday and order more alcohol but the checks came before the kids could get refills or the adults could possibly order another watered down drink. I would not recommend and definitely won't be back. I expected more entertainment or at least interacting beyond how do you want your steak cooked? We would have come out easier ordering to go and celebrating at someone's home... the food was just okay, the service blah. It was all mediocre and all the signs about cash, cash, cash even in the bathroom (which were clean) give it a flea market vibe. And it's...

I have been coming to this restaurant for 4 years and the service was very excellent when I first started coming here! I had a birthday dinner here 3 years ago and decided that I wanted to have another birthday dinner here on Sunday 2:26/2023. I tried to call to make a reservation but they never answered the phone and I did call at different times so I physically drove down to the restaurant which is about 30 minutes from me and walked in and told the young lady at the front desk that I wanted to reserve a party for 20 at 3:15 p.m. there were not enough menus and utensils!? The restroom lights are too d i m and it looks very dark. One waitress handling the whole party , orders were messed up , the chef was not very friendly when he finished cooking the only thing he said was enjoy I got no happy birthday , I got no birthday song !! Manager very rude instead of her listening she is trying to talk over you which was very frustrating 😡 I've received no birthday $10 certificate for my next visit and you usually get that when you come on your birthday but at this point I didn't even want it because the service was so bad ! I guess that's why you guys are charging the 18% gratuity and also too if you use a credit card it's 3.5%, and also too if you use a Visa gift card and it's $100 on it you only get like $95 off of this card😡. Jodi the manager, I know you're going to send this great explanation I see in your reviews that you give great explanations and you talk really nice maybe you need to get your people together and teach them to talk nice in the restaurant before some of these issues happen because it's not like you're the only Japanese Steakhouse that we can go to we choose to patronize your business and to come and enjoy your food and I know we spent between $500 to $700 for the group we had but if you're doing nothing but sending out a review and explaining things and instead of trying to resolve issues with your customers so you can keep them then I don't need your explanation.!!😡 maybe some of your customers would not complain or write these reviews if you started letting them know about the extra charges that they're going to face or maybe it's better that we as customers just start going to the Better Business Bureau and let them know how we feel about what's going on here now!! I operated restaurants for 32 years so I know how to treat my customers and I understand about DIVERSITY but if you don't treat all your customers fairly and make them feel a certain way then why should we patronize your...