Pizza Hut — Restaurant in McKinney

This location is the worst. We always have an issue with our order. Always. We stopped using Pizza Hut because of this and we order from other places. Our last experience, we had a house full of people including children, and had points for a free pizza for Pizza Hut so we decided to order delivery. The app was not working - we could not apply the hut points for the free pizza. So I went to the website. I couldn’t customize a pizza the same way as the app and ended up spending $3 more to get what we wanted. In all of the ordering confusion, I forgot to add in wings. Oops. Wouldn’t have been a big deal considering we ordered a ton of other food. Delivery driver arrives with only 3 pizzas. None of which were the ones for the kids. So we had to wait for him to go all the way back. I called the store and asked if because they made a mistake, could I please have a small order of wings. He says no and that the delivery driver ‘wasn’t told there was a second bag’ with our order. That made me really upset. It is not my family’s fault that someone didn’t tell him but because he didn’t, the kids had to wait another 40 minutes for dinner. I really didn’t think asking for a $5 box of wings was too much to ask as a courtesy for their mistake. I am not the type of person who goes around asking for free food or my whole meal to be comped. Regardless of the wing situation - we will go back to using other pizza places because this location...

Where to begin with this.... My stepson has been dropping hints about the new hot dog crusted pizza, so (with family game night) I decided to surprise him with the meal. I ordered it, along with some cheddar breadsticks. Said it would be delivered in 45 minutes (which seems like an extremely long time to me, but whatever. 45 minutes AFTER the estimated delivery passes, I call the store. typical "too good for this job" teenage female answers with "yeah?" I said... "Is this Pizza Hut". She confirms with the same response. I told her my name and wanted to check the status of delivery since it had been a while and I wanted to make sure there wasn't a glitch. The little *punk says "yeah well we only have two drivers and we are going as fast as we can." I say, "oh. Okay. So do you have an estimate since it's been a while?" She says "I don't know. As soon as he gets there." -20 minutes LATER (a very nice) older Asian deliveryman brings our food. He was the only pleasant part Now I'm p.o'd that I just spent 25 dang dollars on a dang pizza that was mediocre and cheese sticks I had to stick in the oven because they were cold and hard as a rock. Will NOT be using this...

🤮 This location is not one to revisit. We were served old food. The food tasted rancid and had a powdery and sour taste to it. We ordered the family pasta meal and both meaty marinara pastas were spoiled. We couldn't bear asking for another meal from the same location with the sour inventory again. Our stomaches are officially turned over from the food and the service. We were told a refund couldn't be given after we decided not to go forth with getting another remake. What kind of company tries to get and keep your money when clearly the error was made on your side. The food was rancid and that's your fault not ours. We won't be back to this location ever again at all. Neither should you. They simply have no remorse for the sickening food they served us and can't be trusted. Not eating somewhere that can't acknowledge their mistakes and fix it accordingly. Worst service and food I've ever tasted. Can't believe this happened to us! Completely disgusted overall! Need to close this...