The Great Outdoors Sub Shop — Restaurant in McKinney

Let me start with saying the food is fine. We've gone through the drive thru maybe 5 or 6 times over 3 years but have never been inside. Today we decided we'd stop in on the way home from grocery shopping. We came in at 5:30pm and someone almost immediately walked past us to turn off the open sign and lock the doors. There was a barrier to the line that you normally order in. So, we had to stand really far back to order. We felt uncomfortable after they went and turned everything off and the woman taking our order was not friendly at all. She seemed very annoyed that we dare inconvenience her with our business. We wanted to add dessert to our order but by the time we got through ordering our meals we decided it wasn't worth it. Maybe we would have felt up to it after finishing our meal but they had started closing everything right after we were rang up. We couldn't have even refilled our drinks if we wanted to. While we were eating, the woman who had taken our order kept looking at us and then looking at her watch. It was extremely uncomfortable. A couple tried to leave and they were locked in. They had to ask to be let out. 4 minutes until close, someone had came in to order and they were turned away. I was a GM of a restaurant for many years. One thing I would never do is turn away a paying customer even a minute before close. Not to mention they deterred any other potential customers by turning off the open sign and locking the doors 30 mintues before they closed.

If it wasn't for the really poor customer service I may had never started looking around the restaurant out of curiosity of the other things that were poorly managed. The floors were absolutely filthy. They hadn't been mopped in awhile and underneath the tables were disgusting. The whole place was booming with dust... especially the bathrooms.

Again, the food is good. Behind the counter looks clean and the food stations look clean as well. It looks like they do everything that is required. They certainly don't do the "extra" things to keep the place up as well as they should and the customer service is just God awful. I don't know of any other locations but this one we certainly will not be...

Let me start the I love the Great Outdoor sub shop BUT I will never return to this one agin and neater are my friends, went there to get a sandwich(have not been to a great outdoors is a long time and I wanted to try this location) and placed my order my turned out fine BUT when I place the order for a friend who was not there I got nothing but we don't have that(witch is fine it's ether out is season or it's not on the menu). I was reading from a text of what they wanted, when ether they didn't have it or the lady didn't like it on HER sandwich I got nothing but snide remarks or just insulting what they liked on the sandwich. I have worked in the service industry before this would NEVER be allowed where I have worked. She was rude dismissive and downright disrespectful. I wish I had gotten her name but she was about 5'5 and and has a bad attitude, and hard to miss. Would love to give this place another try but not until until she is nothing working there. Have discussed this with every one I know that like the great outdoors and they will not be...

We haven't been to this location for a while, so decided to go on Saturday. The service was good and so were the sandwiches, but the rest was not. I had a #6 and a cup of chicken noodle soup, and the soup was not good at all. Two tiny pieces of chicken about the size of my pinky-nail and maybe 5 noodles. It was extremely bland. It was like they used a can of Campbells soup and added 3 or 4 cups of water. It was not worth the $4.65 they charged. I was also perplexed why they would charge me .60 cents to swap the spiced ham for deli ham on my sub, they are still giving me the same amount of meat. Also, nearly all sub shops give you a pickle spear. I asked for one and they charged me .65 cents for a very soggy spear that I could not eat. Add all of that to my wife's $2.55 for a fountain drink and $2.15 to add bacon, and we ended up with a lunch that cost over $32.00. That's 2 sandwiches (and no chips), 1 drink and a cup of soup. There are just too many good sub shops to pay this amount of money for lunch for 2 with sub-par and...