il Vinaio — Restaurant in Mesa

We came here for my mom's birthday the atmosphere was great the music was wonderful our server on the other hand forgot our table we waited an hour and 22 minutes for our food... when I ask her" When is the food coming out? "she said in 12 minutes .. " my mom ask for a manager.. she came out very defensively said "the food order was only in for 30 minutes. She did not understand why we where complaning" In reality it was longer.. we have been waiting for our food for 48 minutes.. THE SERVER COMPLETELY FORGOT TO PUT OUR FOOD INN!! I watched people that came in after me.. leaving.. I watched another table that came in after us that sat next to us get their food... and we where still waiting for ours... understand mistakes happen I was a server at one time... however for the manager to chomp my head off because I told her she forgot about the table.. her time stamps where inaccurate... the restaurant does not have ahandheald machine to automatically send to the kitchen.that timing was inaccurate that was showing when the server put it into the kitchen... my GPS on my phone had my time stamp from when I arrived and left... ended up leaving because we never got our food!!!! That was the whole point why where asking where was our food. We ended up going to Charleston's.. I prefer supporting small locally owned businesses however attitudes like that is the reason why I ended up going to a...

My boyfriend and I went to il Vinaio for the first time on Father's Day. I am celiac, he is gluten intolerant, and we were excited that they had a large gluten free menu. We told the waitress we were both GF and asked for GF menus. We also talked to her about being GF free before ordering. We ordered the GF Classic Bruschetta for an appetizer and GF beer. About halfway through the second piece of bruschetta, I started feeling like the bread was not GF. We called the waitress over and sure enough, she did not order it GF. Consuming gluten if you are celiac can be life threatening so this was not a simple mistake! She apologized and said it was because she was so busy but it was only us and one other larger table in the entire restaurant. The service was slooooow and I started feeling pretty sick so we asked for our entrees to go so we could go home. She apologized again and said she would comp the bruschetta which should be expected. Although they have a large gluten free menu, be very careful if you eat there and confirm with each dish that it is, in fact, gluten free. I normally do ask, but this time, I assumed the waitress understood and was fully aware. Never again! For entrees, I ordered the spinach and fig salad and my boyfriend order the mussels with GF pasta. Both dishes were very underwhelming and neither of us finished them. Such a disappointment on a special occasion! We definitely...

I first went to this restaurant with girlfriend, We met in Mesa and chose this restaurant. We were like the first ones there on a Thursday kinda of happy hour and my meal of Chicken Saltimbocca and cesar salad was delicious. I was all excited to take my boyfriend there so the next weekend off we went. Well to say the least what a disappointment... I guess if you are dining there on a Friday evening you better be a "member" We were seated and were somewhat early arrivals. Rude greeting, something about you should have made a reservation - There was two tables seated, Then after we were seated like four tables came in after us. I did not receive my glass of wine until they were all served, then... our food came an hour later, again after everyone else was served and Asses kissed. cuz i guess they are the regulars, We felt ignored - I ordered the same thing the Chicken and salad, my man had the Shrimp Linguine, He was very disappointed and barley ate his dinner, I have to say my Chicken dish was tough and not like the first time. I guess when your trying to recreate something or a nice experience it always fails. So an expensive night for a ho hum disappointment of a dinner. I was hoping for a better experience and a place for a family home cooked meal but with the attitude and the food that night sorry to say they lost me...