Papa Johns Pizza — Restaurant in Miami Beach

I order from here regularly because it's on the same block that I live. So it's convient and the food itself is pretty good. The pizza is the same all the time and never burnt so there's something to be said about that. Now the employees and customer service is quite another ball game!! They probably have the worst customer service I've ever seen in a buisness period!! You couldn't find another group of individuals that could care less about the customer if you tried. It's like they make up things as they go. If they don't want to deliver that day they say they are not delivering tonight. Or maybe tonight we just close at 10 instead of 12. No reasons no explanations we just close at 10 sorry about your luck!! You will be put on hold forever regardless of the time you call. So basically if you want a pizza bad enough you will abide by whatever makeshift rules they come up with that day. Or go somewhere else.. I'm a big paps John's fan and actually love their pizza. It's unfortunate to get a pizza from them i have to get it at this place. The management must be just as non caring as the staff or they wouldn't put up with it. But it appears the whole place is just ridiculous. I wish I liked domino's pizza or pizza hut. But because I like papa John's I'm stuck ordering from this place. Like I said the pizza is decent. It's never been burnt or anything. But just dealng with the individuals that work there you have to have extreme patience and alot of time cause they don't care that you've stood at the window 15 min without so much as a can I help you they'll ignore you until you get annoyed enough to...

The worst place to go and try to eat. Horrible customer service, employees preparing the food without proper sanitation and specially covid-19 oriented. 3 employees touched or prepared my food without gloves or washing their hands, saw them eating pizza touching their noses and doors, once I told thr guy that I didn't want my food because he touched it without gloves and with his hands dirty he responded with an aggressive tone "don't eat it then" asked for a refund and explained to the manager, and the manager didn't even care about what happened because he just came from outside smoking without a mask and proper sanitation. Way to go with the better ingredients and better pizza, you guys are a joke customer service oriented and this is the last time that I event try to buy something from any of your stores due to the horrible experience specially during this pandemic with the bad hygiene of your employees. PS I had to open the door for a customer because the employees didn't even try to open for him since the was waiting outside to pick...

No customer service whatsoever. I came to pick up an online order and I didn’t know that as a customer you had to initiate service to actually try to get someone to come to the front counter to assist. You literally walk in and they don’t even bat an eye or they’ll just blank stare. An old lady comes out the office with a cafecito cup, looks at me, and heads straight to dishwasher to slowly clean her cup until I have to literally yell at them to ask if anyone was working at the front? She proceeds to say she can’t do anything because she doesn’t know how to work the machine and I simply told her all you have to do is hand me the food I already paid. If it wasn’t for me being respectful, I would have just grabbed my food that was sitting right there and gone about my day. I waited and the guy making pizza proceeds to just grab the box and hand it to me? The old lady could have done in the first place, but it seems like she just didn’t want to. None of them had basic common decency/customer service. Hire some temps to fix...