Don Pan — Restaurant in Miami Lakes

Horrible customer service. I’ve been here multiple times since they opened and it’s always some nonsense. This time, I ordered curbside and when I called, as requested on my receipt, they literally just awkwardly said, “No.” and hung up when I asked them what they meant by that.

They didn’t seem to realize despite me saying I was there for a curbside order that I was RIGHT OUTSIDE and walked in. Both ladies behind the counter acted clueless, but yet were able to produce my order immediately after showing it to them and they asked for my name.

After all that, my order is oddly wrong - I ordered my eggs over medium, and got this weird chopped/scrambled version? It obviously would be a mistake to go back in to have it “fixed” without more issues, so I’m finally leaving a review instead. I find it hard to find almost any Don Pan with good customer service, and luckily, they are not really a necessary option in a whole city of other Latin food choices. 🤷🏻‍♀️

And - if you just don’t happen to take curbside orders, fix your ordering system. Customers shouldn’t be hung up on, especially when I’ve paid in full prior and am picking up my food on time in a VERY...

This is a quaint Latin American style bakery, although I couldn't tell which particular country, so I believe it's a fusion. They serve baked goods, breakfast, protein bowls, soup, and other items. Their baked goods appear to be made daily. The staff is polite and attentive. The environment is clean, and parking is very easy to find because it is located in a plaza with a large parking lot.

I'm just not impressed with the food here. It's fine. Just not particularly great. On my most recent visit, I ordered an arepa reina pepiada and a colada. I placed my order at the counter and was given a number to have it delivered to me by a staff member. While I enjoyed the freshly baked arepa, the reina pepiada was not as flavorful as I had hoped. The colada was also not as strong as I was used to. There are certainly better Latin American bakery and...

The cashier or server (Valdez) whatever she is was very rude and disrespectful, she made a mistake on my order and when I told her she caught an attitude because I told her one thing and she thought I said something else but I don’t speak Spanish so I didn’t know how to say it so she can understand but I tried. She dropped the food and drink on the counter and walked away, I said thank you and she turned didn’t look or answer me. I will never come back to this establishment again, she left a bad taste in my mouth. I also felt like she purpose made our drink horrible/out of spite. The food was good but drink and...