The Empanada's Downtown Miami — Restaurant in Miami

Subject: Complaint Regarding Disrespectful Treatment During Empanada Purchase

Dear Manager Alejandro

I am writing to formally express my disappointment regarding an incident that occurred during my recent visit to your establishment. I purchased an empanada on [insert date], and during this visit, I experienced unacceptable and disrespectful behavior from a staff member.

When I expressed a concern about the product or service, the staff member responded by stating that “the client’s opinion doesn’t matter.” This response was not only unprofessional, but also deeply offensive, as it completely disregarded the basic principles of customer service and respect.

I am a paying customer and believe that all feedback—positive or negative—should be acknowledged courteously. No customer should be made to feel dismissed or disrespected when expressing their opinion or concern.

I kindly request that this matter be looked into and addressed appropriately. I would appreciate a follow-up regarding any actions taken to ensure that future customers are treated with the courtesy and professionalism they deserve.

Thank you for your attention to this matter.

Sincerely, Sluvia Algarin 6/4/25 at 11:30 am at 230 NE 4 th...

A Cozy Empanada Experience: A Hidden Gem

One of the things I absolutely love about their empanadas is the generous fullness of the recados inside. Each bite is a delightful explosion of flavors, making it clear that they prioritize quality and quantity. The bread itself has a wonderfully plain taste, which perfectly complements the rich fillings without being too oily or overwhelming.

On our recent visit, we were thrilled to discover a fantastic promotion: buy half a dozen empanadas and get one free! It was an irresistible offer, and we couldn’t resist going for a dozen, which meant we enjoyed two free empanadas. Who doesn’t love a good deal, especially when it involves delicious food?

The store may be small, but it exudes a cozy charm that makes you feel right at home. There’s also an inviting outdoor seating area, perfect for enjoying your empanadas while soaking up the fresh air. Whether you’re grabbing a quick bite or settling in for a leisurely meal, this little spot is a must-visit for any...

We had plans to go to a heat game last week and decided to go and get empanadas as we were early before walking to the stadium.

When we walk in, a lady with 5 kids walked in right before us and were getting organized on their order. While we waited for them to finish i asked for the bathroom code so i could wash my hands and use the restroom. One of the attendants said it was only for customers. I explained that i was a customer and waiting for our turn to place our order, he laughed walked away and said sure you’re a customer…

This sums our experience, a business with this level of customer service doesn’t deserve anyone to spend 1 dollar. Thanks but no thanks, will never consider you as an option for a quick bite.

Urban pizza cafe on 3rd street is super nice and welcoming with amazing pizza and a clean...