Thai Spice Restaurant — Restaurant in Midvale

SUMMARY: Be warned. Food was way more spicy than ordered, across three different dishes and two spice levels.

I ate here for the first time on October 1. I was there for dinner with two friends. One person ordered something mild and myself and the third person ordered dishes medium. I ordered Pad Thai, which I've had many times at many Thai restaurants.

I specifically said to the waitress (in a joking manner) "American medium, not Thai medium." When the food arrived, we all agreed that they were way spicier than we asked for. Because we were hungry and it had been a bit of a wait until we got our food (which seems to just be the new normal post-COVID), we suffered through and ate most of what we ordered. I would say the mild dish was medium and the two medium dishes were hot.

On TWO occasions, I told the waitress that the food was too spicy. The first time, she was refilling our water glasses and I said the food is too spicy. She just politely laughed and said "sorry." When we had finished what we could and were asking for the check, I again brought it up. I said that two of us ordered medium and we both thought the dishes were spicier than hot, and even the mild dish seemed medium. The waitress's response shocked me. She said that we thought the food was spicy because it was hot (meaning temperature, not spiciness) and if we ate it old we wouldn't think it was so spicy. While that may technically be true, it makes so sense. I've never heard of a Thai restaurant that serves these dishes cold.

I wasn't expecting a refund, a discount off the bill, a free dessert, or anything like that. What I would have liked to hear was "I'm sorry about that. I'll be sure to tell the chef. And the next time you dine with us, please mention this so we can prepare the food to your liking."

Besides all of the issues with the spiciness of the food, my friend that ordered the mild dish (I don't recall what it was) complained that it didn't include all the vegetables listed in the description on the menu.

This restaurant is near my house and I'm pretty sure they do delivery. But after this experience, I will not be ordering delivery until I can give them another chance dining at the restaurant, and I won't go when I'm very hungry so that if the food comes out too spicy, I will be able to ask the waitress to have the chef make it again. I will also warn the waitress when placing my order of the problem I had on my...

This restaurant has the worst customer service I have ever experienced. The owner is a psycho and needs to visit a mental asylum. I went to the restaurant and was given the wrong order. I explained to the waiter this is not what I ordered. The waiter told me once we order we cannot change it. I explained to him that I was not trying to change but I got the wrong dish. The waiter was either a jerk or really scared of the owner. The waiter said he will go talk to the owner. Next minute I know the owner came running toward our table like he was going to attack us. He started yelling and arguing. I was so surprised by his disgusting behavior. The waiter tried to calm the owner down and grabbed his shoulder and took him away. I have never experienced this type of behavior. The owner has no respect for his customers. It seems as though he is unhappy with himself. I will never go to this restaurant again. I have had bad experience in the past with his restaurant before too. I called once 15 minutes before they were closing for lunch, to order to go. The waiter told me sorry we are closing now. I told him there is still 15 minutes left, and he said sorry we can't take any orders now. The waiter is like a robot and does exactly what the owner says. Please everyone stay far away from this restaurant because of the crazy and...

horrified experience at thai spice

Well a friend of mine took me to thai spice because we decided to eat thai food. The food was good i wasn't impress with the customer service it was okay. One family came to eat seems like everything was going well they called the manager & i heard they were saying why your forcing to charge the tip its up to them how much they pay the tip. Manager or the owner wasn't cooperating well i heard he was saying you have to pay the tip no matter if our customer service is good or bad. Customer stood up and said look at me thats what i heard suddenly the owner grasp the customer's neck & choked him & starts yelling at him I'm gonna kill you. I was horrified & shocked what is he doing. I didn't believe my eyes but we decided to leave the restaurant Customer's family starts screaming & i believe his 2 young kids maybe age 4 or 5 yrs old standing there watching there family member is getting choked. I feel really bad for the customer we left the scene. I guess customer's wife called police & don't know what happened. I will never go there again i believe the manager or the owner has some kind of...