Cold Stone Creamery — Restaurant in Millbury

Only leaving 1 star because I have to for the review but I would give zero stars if possible. It says in the name COLDstone and when I went there the ice cream was melting as soon as she gave it to me. Their plate isn’t keeping the ice cream cold and they don’t care to fix it. Very upsetting to spend 10$ on melted ice cream. Not only that, the workers are incompetent. Don’t greet you when you come in, don’t even make eye contact with you as you place ur order. Working in customer service means providing quality service and if you can’t even look at me or say hello I will never come back. I highly recommend you go somewhere else for ice cream. Do not give this place ur money. They do not care about the quality of the service or product they provide . It’s a shame when you’re charging 10+$ for the SMALLEST size. Cold stone do better. Management step it up because I am embarrassed for you. Like I said, I will never come back. I don’t leave bad reviews lightly and I don’t consider this a bad review just an honest review. I hope even if one person reads this and decides to not go here, save ur money and support a local ice cream shop. Lesson learned! A local mom and pop shop is the best way to go. They actually care about their service and the customers. Plus your money won’t be going to another rich, greedy corporation that...

Extremely disappointed!!! Awful customer service, I ordered a birthday cake 24hr in advance like I do so every year said that I would pick it up by 4pm since I had my birthday dinner at 6. Was told to wait 15 minutes twice so 30 minutes at 5pm an hour after waiting for the cake I decided to buy one they had in there freezer when I asked why they just couldn’t be honest as in not having the cake ready the girl at the register said “ it’s my fault, but too late to do anything now” she was super Unapologetic and she really didn’t care. Every year for 5 years I’ve gotten my birthday cake at this location and if I would have known I would have had to get something else last minute would have taken my business else where. I understand things happen but not even showing that they were sorry or even be honest with the fact that it would take more than 15 minutes is so unfair because that’s messing with the Customers time and it’s super unfair! As someone who works in a customer services industry honesty and being apologetic goes a long way making your customers happy is the point...

Have always been a big fan of Cold Stone because the ice cream is fantastic but twice we have come here and we have received the same rude service from the same person.

Passive aggression is not something you should serve along with ice cream.

Especially when someone asks you to repeat yourself only one time because they couldn't hear you properly through the mask with the machines going, it's pretty disrespectful.

Also, if you don't mind someone rolling your eyes at you because all you did was order 2 items for you and your partner then yeah the ice cream is brilliant but you might expect better service from fast food joints.

I also get and understand that we are people and have our own issues and have bad days, but don't project that on strangers. Especially when the stranger gave you a nice tip the first time you gave them rude service.

By the way, this is sad that it's my first time writing a bad review...and its of an ice cream place... a place that we drove halfway across town for because it reminded us of our...