This is a long review so buckle up and get ready for a ride.

I’ve had Verizon since mid 2000’s. I am appalled at the interactions with the employees here today. If you’re hard of hearing, I hope they’re able to accommodate your needs. They sure didn’t accommodate my mothers. I also am disgusted by the ignorance of the employees when it comes to pronouns, even after being corrected more than 4 times it didn’t change.

Let move forward …

I also want to mention the lack of communication of what’s happening. Getting ignored when asking what happening and only when I told them I’m done with this situation, and want to keep my plan the same as it was… I was told “well that’s going to take longer, I thought you needed to leave”. (2.5 hours and counting...)

Then the manager took it upon himself to then continuously ask me why I didn’t want the free internet wifi they’re offering. I told him the reasons above and they still kept pushing the issue trying to convince me to stay with the new plan. I am currently still in the store 2.5 hours later waiting for them to change it. I personally don’t appreciate being questioned and having things pushed at me even when I have repeatedly explained I no longer want what they’re offering.

Having offers that sound great but from my long experience with this company, there’s always a silver lining, a fine print or a catch. I said this to the employee and was told “no it’s EXACTLY what you have but cheaper.” That whole to good to be true aspect, was right in this instance. I was told that I would have the same exact features I have on my plan currently AND it would cost less; however, conveniently left out the fact the hot spot would change and no longer have the same amount. (From 15 to 5) If I wanted the same amount it would cost more (shocker …). I said “There it is! Like I said there is a fine print where you lose something.” Then was told the 5G I’ve had on my plan is just a symbol it’s not the better one. At this point, I am over this, and am sitting in the store looking up other companies.

The employees started speaking around myself and family and when asked what was happening, it was brushed off and minimized. Again the lack of communication fueled the anxiety I was already experiencing from this encounter. I don’t appreciate being lied to, having my family members experience the discrimination that happened in the store today. On top of getting pushed and questioned as to why I don’t want to change my plan or upgrade the phone. Then the continuation of the pronouns and not speaking up and making it impossible for a person I was with… to understand what was going on. They were then handed the phone back and told to sign, no explanation nothing!

I appreciate them working diligently on getting my plan back to where it was. I also realize that they can only control so much with switching the plan back. I also appreciate the other manager listening to why will not be returning here, the amount of ridiculousness that ensued today, that really could have 100% been avoided. I appreciate the fact the store is closed and they’re still working on putting my plan back to where we started.

Oh here’s another thing… customers should be aware of….

Two employees talking about customers that leave or under their breath, the faces they make and the lack of common courtesy shown is an atrocity. Saying “ugh she’s back again” referring to a customer that was walking into the store. This is customer service and sales, it’s a business, you may feel some kind of way; but as someone like me, who doesn’t know the person walking in… should not know why you’re frustrated with the person who’s walking through your doors.

Verizon as a company should really figure out how to make that process easier for the employees.

I’m sure they won’t be missing me as a customer considering the company has a lot of money. Here’s my review. Hope...

UPDATE: STILL A WASTE OF TIME. The contact info I was given from Verizons response is bogus and not a good contact number. VERIZON IS FULL OF IT. A complete waste of time if you actually want customer service. I left Verizon after 20 plus years because of a decline in service and a major decline in customer support. I left Verizon over 2 months ago and they keep billing me. I had no contract, all phones were purchased outright. I reached a person when I canceled my account and once 3 weeks ago to open a ticket to look into the billing issue. I haven't heard a thing in 3 weeks but I received another bill for even more money this time. I expect this will go to collections because I refuse to pay them anything including my final payment until they correct the bill and remove the unwarranted cancelation fees. (There are no contracts on my file so there shouldn't be any cancelation fees) I strongly advise you to think twice before you fall prey to a crumbling company and their inability to support their customers properly. There are better...

I went in on Sunday Dec. 2Oth and wasn't thrilled about my experience. I didn't get the name of the associate I dealt with but he wasn't at all helpful. He wasn't rude but he informed me that I couldn't upgrade until May, that I'd have to pay full price for a phone. I asked about trading in my phone for the $3OO credit and he explained it was for new customers only, he never mentioned the $1OO offer that I just read online. Anyway, I left with nothing. As I was driving home I decided to bite the bullet and buy the phone at the Verizon store near my house, but thankfully on the way I passed a Best Buy!!!! I went in just to see if they had the phone any cheaper, still thinking I'd be paying at least $6OO. Well, not only were they able to get me an early upgrade, they had a promotion going on and I got a free 32" TV!!! Needless to say, I will be going to Best Buy for ALL of my wireless needs and suggest anyone to check them out! I'm wondering if I should shop around for a new contract when mine ends with...