McDonald's — Restaurant in Milpitas

I went through the drive-through to pick up my mobile order, and it was just a regular process where I confirmed my order number with the staff and picked up my order in the next window. When I got to the next window, they said they could not see the order in the system and asked me to find my receipt. So I found the receipt and email confirmation and went into the store to talk to the manager.

The manager, Trec, reviewed my email and receipt on the app but still insisted that he did not see my order in his system, thus refusing to make my food. Then he told me that I could call my bank and ask for a refund, but that he could not do anything even though this should be his problem. I understand that technical issues are normal, and I have been through technical issues with the McDonald's app a couple of times at the exact location, but not once have I met any staff member who was unable to help me. The manager refused to acknowledge that this was his issue and insisted that I should resolve the app problem on my own and with my app.

But what’s more frustrating is the attitude of the store manager. Not only was he not willing to help, but he was also extremely impatient and condescending; he pushed me away verbally and asked me to step aside a couple of times while I was trying to figure out what had happened. He was extremely unfriendly and refused to admit that there was anything wrong with my order and that act like I was the one who was unreasonable and tried to make a scene, while from all the time along, I got everything he needed to prove that I made the...

This McDonald's location shares space with a gas station and convenience store. My ordering experience began with the self-order kiosk, where I paid with a credit card. After a considerable wait, I inquired at the counter about my order. It turned out the order had initially failed to process due to a cashier error, but was subsequently resolved by the manager who provided my meal. Following this, I ordered an apple pie to go. The manager retrieved the pie from a visibly worn bag and placed it into a new one. Unfortunately, upon later inspection, I discovered the pie was cold and appeared to have been under a heat lamp for an extended period. On a positive note, the restaurant...

First of all I was inside because my son wanted to eat there I did my order on the kiosk I only had a $100 dollar bill the guy said they don’t take $100 bills so he asked the manager she was rude only said no didn’t even say nothing else or nothing I went to chevron that is in the same spot and bought a few things to pay at McDonald’s for my order, when I wanted to sit down all tables were dirty I asked politely if they can clean it and the guy came and cleaned it in a bad manner I said thank you he didn’t even look at me or answer . When I got my order no straws and I was missing the happy meal it was giving to me by the manager with a bad mood 😒 never coming back to...