Lowcountry Milwaukee — Restaurant in Milwaukee

My daughter and i ordered the Payday Combo and It was super good and a ton of food- we couldn't even finish it all. The jalapeño cornbread is fantastic. My son ordered the Crab Cluster Combo and their online menu clearly states it includes 2 clusters so we were disappointed to see it actually only came with one. The decor is cute and welcoming. That said, several things will prevent us from going back.. When you order at the counter they ask you to tip. I absolutely hate when restaurants ask you to tip before you are actually provided the service in which you are tipping. I tipped $10 for someone to carry one tray of food to our table, never to be seen again. Annoying. We paid for water at the counter because the girl at the register didn’t tell us someone would be bringing us cups of water. Also annoying. You are provided zero metal utensils. It’s plastic or nothing. I asked someone working there if there was any kind of tools available to crack the crab with and she said no. I said, “i have no idea how to open crab claws without tools” and she replied “fine, I’ll go wash one and bring it out to you”. Gee thanks. All three of us had to share one nut cracker which was super inconvenient. Lastly, the place is super dirty despite there being a lot of employees buzzing around and congregating at the counter. Our table had dirty paper towels under it that I had to kick out of the way several times. The sink available for hand washing (since you are not given utensils you have to use your hands), was disgusting, had no towels and the soap pump was filled with water with the tiniest bit of diluted soap. In summary, this place definitely has potential but seems to be lacking a responsible manager on duty. The kids/young adults working there are young and either don’t really care that much about meeting customer ecxpectations or just lack the wherewithal to properly run...

I was really excited to try this place but the experience I had was not worth the 40 minutes driving out for it. We built our own bag with king crab, mussels, shrimp, everything sauce, spicy level of very hot with corn, sausage and eggs. We also got an order of the wings n things. Quite frankly, the fries was the best tasting item that we ordered. Our food took a little while to come out as well because when we ordered the girl asked for our table number and even said it after we showed her where we were sitting but when the runner brought out the food, he had a difficult time finding us because the table was incorrect on the order. I was disappointed that I made the mistake of not ordering an extra sauce on the side to dip when the bag was opened and saw that there was very little sauce but by the end I wasn’t because everything was very salty. I am also expecting so when I asked if they could make me a non-alcoholic drink, the response was “no, we can’t make you a non-alcoholic drink with the ingredients on hand today” and I found that a little interesting. There are a lot of workers but I really don’t know what they do since they don’t take your orders or anything because everything is self-serve. It is a different dining experience for sure and the change is neat, but the food was not up to par for how much we paid and how we tipped for a place that doesn’t really service you. They do come around and ask if you are doing okay but like, why? I’ve already come to the front, ordered and paid for my food. If I finished my initial drink, I have to buy more drinks from while standing in line where everyone else is ordering or get gloves for myself at the self service area. It’s a cute place, the environment is new and exciting, they even have karaoke but strictly speaking about the experience I had with the food and the “service” I...

On December 22, my friend and I attempted to place a togo order over the phone but got no answer. We then proceeded to try and place an order online, and received a message stating that their online ordering was unavailable as well. We checked to see if they were even open and according to google they were. After deciding to just go place a togo order in person, we arrived at the store and were immediately racially targeted. Upon arriving at the store, we kindly approached a team member (bartender)and asked if their phones were in service because we had tried calling multiple times but received no answer. There were other (caucasian) customers around and being taken care of by this team member that were not receiving the same tone and unprofessionalism my friend and I were receiving. The team member was incredibly rude and defensive when we were simply just trying to let the store know that their phone and online ordering is not working. As an African American woman with experience in diversity and inclusion, I was appalled by the way we were approached and treated not only by this team member, but also by management when I brought it to their attention. I am not from Milwaukee and take pride in making sure I come to this restaurant every time I visit not only to support, but also because I love the food so much. I will not be returning after this unacceptable experience and will not be encouraging anyone, especially minorities, to support this business any further. The level of customer service was disgusting especially considering it was clearly...