Before I left the comment, I really hope the owner of the store, David DiGirolamo, can respond me and contact me for this awful experience in your store.

I am extremely frustrating today eating at Monterey's Fish House. I went with my wife, my mom, my son (3 year old) and my daughter (2 month...), we arrived 11:30am right after the store opens and i told them we have 4+ 1 (infant), they gave me a table with 4 seats, we think its ok since baby can be on the stroller, however then the waitress (don't know her name) told us the stroller is NOT welcome, I am speechless so she is forcing us to hold the baby in hand? I then asked to change the seats to the booth then we can fold the stroller and put the baby seat on the booth even the spacing is narrower, they said ok.

Then we order bunch of food, squid pasta, ravioli, Cioppino, fried calamari, bbq oyster, ... drinks, ..., ok, then i wait more than 30 min without seeing my food, i think they are busy so i did not complain but until I figure out all the tables near me who ordered after me, much later than me, all got the food, and they also ordered pasta, Cioppino, ... same food, then I asked my waitress why I am not getting it. They told me: Hey, its coming, be patient!

WHAT??? HELLO??? then i wait another 10-15 min, my food finally arrived, after 45 min after i ordered my food. There has a explanation from my waitress stating the service is not always based on the ordering order, so what i encounter is normal. I do not buy in that so I asked to talk to the manager. Until we finish our food, the manager never comes to us, and when i received the bill, they add 18% service fee since they claimed we have "5" people. Yes we have 5 people as a party but first of all you gave us a 4 people table since you dont recognize my little baby is counted a person, then or course we cannot order any food for the infant in this store, and I am very frustrating on all the service this store provided so i asked to remove the service fee since i am not feeling i am serviced well. The lady at the cashier told me I have to pay the service fee and i am enforced to pay the service fee since i have 5 people as a party, i asked to talk to manager again, they refused....., then a guy called Allen told me he is "one of the managers" in the store and he told me yes i can either pay the 18% fee, or if i do not pay, i can only choose to sit in the store waiting the police or until they close the door..........

i am feeling extremely threatened due to their humiliation on me, so i chose to pay the service fee and left the store.

I hope all the people aware this event and understand their "rule", not welcoming the infant, not respecting the first come first serve, and extremely rude on the customers.