Krystal — Restaurant in Morrow

I visited this location last Friday with my son without reading reviews..I normally don’t eat out and if we do grab something, we check reviews first. Anyway, long story short, I had to return my food TWO TIMES before leaving the parking lot. I specifically asked for 3 double Krystals with no cheese, extra onions and pickles. Then 3 doubles with no cheese and no onions. They pulled us up, brought the food out, they all had cheese. Took the food in, they took off the cheese but left the onions on 3. Took those back in and the supervisor claimed that they didn’t have onions. Pulled them out and showed her the onions, then she says that they scraped them off but can’t remove all of them because they are cooked with onions. I asked her why would they cook onions and burgers together especially if a guest is allergic. Then she said that they wouldn’t bother to cook them because they are automatically cooked with onions. Makes no sense to me. At that point, I requested my money back. She then calls her manager and told me that the manager wouldn’t be back until Monday and that’s when I could get a refund or I could have the food remade once they clean the grill off. I opted for the latter. This didn’t even need a phone call, just basic customer service and common sense. I’ve been in food service for over 25 years and upper management for 22 of those years and I would have been pissed had a member of my team not follow standard protocols. Just take care of the guests instead of inconveniencing them with lame excuses and sub par service. The supervisor was courteous and offered us a courtesy option while we waited but management have got to train them, especially younger staff about critical thinking and understanding how to handle issues like this and resolving them. Again, she was friendly but the policy of just not serving customers what they ask for especially those with possible food allergens is potentially dangerous and just plain ignorant. Your staff should be trained to do refunds even if it’s up to a certain amount before it needs approval especially if a senior manager is not on site. It’s just that simple. I was very nice and did not act a fool but I could not let this situation go without...

The young lady pictured here is the epitome of the reason why the black culture that I am apart of is looked at as substandard when it comes to businesses of service. Those of us in our community know it’s the truth that it’s hard to work with us when we’re spending our money with our own kind sometimes. This young lady not only had attitude pouring through the drive-through speaker but literally left me sitting there waiting after berating me for trying to find something to order not knowing that chicken tenders were no longer served at Krystal‘s restaurants. When she finally did arrive to the window after spending at least 5 to 10 minutes talking to her friend who was sitting in a car at the window in front of me, she had a bonnet on instead of a hairnet and opened the window and didn’t say anything… just stood there and then asked me if I was going to pay for my food. I did speak with a manager who was receptive and apologized, but I would love to see the youth in our black community appreciate the opportunities they have and take some pride in their work. This young lady is a perfect example of why the welfare system continues to flourish. Her opportunities are always going to be stifled because of her attitude which may be related to her living situation but then it all becomes cyclical because she cannot financially pull herself out of what’s causing her to be in the situation she is in because of the attitude she has resulting from the situation she is in. It’s sad and I’m not posting this to shame her or even Krystal’s as a company… I just want people in our community to understand that there are still this in our community that look at us and care about wanting us to be better as a whole. I wish you the best in life young lady and I’m praying you find some guidance and your peace...

This is the 3 rd time I have been to this location. They are always slow with the food being served . It’s always pull in a parking spot and we will bring food out in 5 mins. Never the case it ends up being more than 5 mins and having to go inside and they still don’t have your order ready.

My last experience was the worst. I ordered thru the drive thru and was told once again pull in a parking spot. So I decided I didn’t want to wait and went inside to get a refund. I was told by a shift lead who claimed he was a manager they do not perform refunds only managers. Ok well where the manager. She off today on a Saturday. All I can do is give you your order. He asked 3 times to take the order I asked for refund 3x. I sat in the lobby from 11:20 am until 12:24pm. He claimed he called the manager no answer. One of the employees tried calling the manager Nikki no answer. So by this time the lead/ manager comes out of the restroom drying his hands with a paper towel and starts to make orders and asked for his name he never gave me his name. He placed my order on the table and stated you won’t get e refund here is your food.

On Monday after contacting Coporate Ms Nikki calls and states oh my phone was off had a family emergency I get it we all human. Ms Nikki did you get a refund or food . I was told he couldn’t do refunds oh yea we can only do it because of theft from employees. I can’t refund you but I can give you a credit. I said the order was remade for me but he only put the same Krysta chic in grease and warmed them and the tots were cold. Ms Nikki well you got food no refund. Thank you to the young man who was very helpful . I only go to the morrow location when I’m I that side of town. But never again . They managers are...