Drury Inn & Suites Atlanta Morrow — Hotel in Morrow

Dont believe the 4+ rating for the Drury Morrow. Read the negative reviews first. I wish I had before coming here.

I hate to write this based mostly on the interaction with one employee. When you read through the reviews for this hotel you will see alot of one star reviews complaining about bad rude employees.

Who hires such a terrible person to be at the front desk and be the face of a business. I usually scoff at reviews that complain about rudeness. However, the woman working the front desk was pure nasty. She was intimidating enough for the kids to be scared and they refused to stay. We went to another hotel.

I read through the reviews again more carefully and this mean nasty attitude comes up over and over again. This means this behavior and treatment of customers is tollerated, is the culture here, and must come from the manager or owners down. I know this because the complaints about the employees at the Drury Atlanta Morrow keep coming.

What happened to me? I have stayed at Dury Plaza hotels and was hopeful this one would share some of the positive things. Well it doesn't. This was a typical bad ATL airport area hotel staffed by the worst of Atlanta's mostly amazing people. I was hoping for a couple nights with my family and I wanted to make sure the pool was functional and clean for the kids to use and burn off some energy. (Apparently, the pool is nasty, based on reviews, and this may have been a reason she did not want to show me the pool.) This imposing and mean person, the one with boat dock ropes for hair who does not have a name tag or provide her name, seemed put off immediately by our presence. We asked to see the pool prior to booking (I also would have liked to see the room as the hotel and entrance area looked run down and uninviting). The front desk woman's response was "why?" My explanation probably wasted more of her precious time as she was not amused. Then she made faces, loudly exhaled, and sucked her teeth. After explaining how it was against policy and it was not her job etc., she reluctantlydecided to show us, forcefully put down a sign on the counter, and said to come with her. We had put her out and she was determined to let us know this.

My kids were visibly upset by this tantrum and her aggressive attitude scared my little girl and she was having no part of this place. My son's face said that if this was a sign of things to come, he was not interested either. Although we went out of our way to stay here, it ended up worth the trouble to walk out and find another place to stay.

We purposely chose this Drury because of the Drury Plaza experience in the past. Because of this experience at Drury Morrow, I have a whole new picture in my mind about regular Drury hotels. Its a nasty low life ATL Airport hotel, because that is how they treated me. It is the kind of place that makes you feel immediately disappointed in your choice of where to stay. My advice is to get out and go somewhere else. There are tons of hotels in Atlanta.

As a frequent traveler and being on the road for business, I know there are hotels that are so bad from the outside and some with equally bad front desk help that you want to check out the place and see the room before committing. Any hotel with policies to prevent you from doing this is a place you dont want to be because they have a bad clientel, are lazy or probably just have bad management. In the case of this hotel it is likely all three.

Our treatment was not rude. It was mean scary and intimidating.

Drury coorporate must be aware that if young kids get this treatment, not only do you lose their parents business now, but this experience wont be forgotten by a whole new generation of customers. Unless it is a Drury Plaza, I wont ever be able to get my kids into one of these hotels again.

To the manager, dont waste your time responding. People are judged on their actions and you are all words. This was not written for you. It was written for customers to help them in their choice of...

A complete Nightmare from the start. Hours ahead of arrival while on the phone with reservations I increased my number of nights from 1 to 3. I also provided my guest name because she was local and would arrive before myself being that I was 5 hours away. Reservations informed me that I would have to provide my payment information first in order for my guest to be able to check in before me and not require her to pay for the stay. Reservations emailed me the document. I completed the document and submitted it and provided my guest’s name again. I was told that I was all set. My guest arrived that night and gave both my name and her name. Front desk told her that either she has to pay or that I would have to fill out a form with my payment information. I was on my guest’s phone and informed the front desk that I had already provided the information and have taken care of everything hours earlier. Front desk claimed she didn’t see it. I asked for the manager and was told that there wasn’t a manager available. I was embarrassed for my guest experiencing this and not happy as well. And to think that night I was actually using my Rewards points, what a waste. I informed the Front Desk that I was on the highway driving and not completing the same form. I wanted to know where the completed form was with my confidential information on it. From my business phone I contacted Drury’s reservation and asked for a supervisor. After telling the supervisor what was going on he was able to locate my filled out form. He apologized and placed me on a brief hold to contact the Front Desk to let the lady know how to pull the completed form up. While all of this was being done my guest became frustrated and left, so embarrassed I was. Luckily I was able to convince her to return. ||||I arrived a few hours later, checked in and headed to the elevator. My room was 622. There is only 1 elevator in the lobby, how absurd. The elevator took forever to come. As I arrived to the 6th floor and proceeded down the hall I noticed another elevator, which was opening and closing several times. I thought a child was inside playing with the elevator. I later found out that the elevator was malfunctioning and advised by some housekeeping staff and stayers not to take. Some people actually got stuck in the elevator the next day. So now the entire hotel is down to 1 elevator.||||This Drury location is by far the worst ever. It is dated especially the lobby and elevators. At the bottom of the hot tub there are loose rocks or broken concrete that can cut someone’s feet. Entering and exiting to the parking lot near the swimming pool, there is dirty water that constantly pours onto your head and face, just gross. The water is coming from what I assume is an a/c unit from floors above. A few feet from that door walking to parking is an horrendous sewage smell outside, terrible. ||||The security gates that lead to the parking lot were open more than actually closed, which allows anyone from off the streets more of an access to our cars and possibly robberies.||||It would be nice to have bacon as a choice for breakfast. The quality of dinner selection is very poor. I took a bite of a hot dog and almost vomited, not for sure of the brand but absolutely disgusting. The pull pork is worse than the hot dogs. Drury can definitely use an upgrade in the quality of food. ||||While sitting in the lobby, it was hard to miss the eyesore of the blacked out box of an elevator, it looks very bad.||||This is my worst experience ever with Drury and I have stayed at several locations in different cities and states. I would never recommend this location. A waste of my hard earned points and money, a...

A complete Nightmare from the start. Hours ahead of arrival while on the phone with reservations I increased my number of nights from 1 to 3. I also provided my guest name because she was local and would arrive before myself being that I was 5 hours away. Reservations informed me that I would have to provide my payment information first in order for my guest to be able to check in before me and not require her to pay for the stay. Reservations emailed me the document. I completed the document and submitted it and provided my guest’s name again. I was told that I was all set. My guest arrived that night and gave both my name and her name. Front desk told her that either she has to pay or that I would have to fill out a form with my payment information. I was on my guest’s phone and informed the front desk that I had already provided the information and have taken care of everything hours earlier. Front desk claimed she didn’t see it. I asked for the manager and was told that there wasn’t a manager available. I was embarrassed for my guest experiencing this and not happy as well. And to think that night I was actually using my Rewards points, what a waste. I informed the Front Desk that I was on the highway driving and not completing the same form. I wanted to know where the completed form was with my confidential information on it. From my business phone I contacted Drury’s reservation and asked for a supervisor. After telling the supervisor what was going on he was able to locate my filled out form. He apologized and placed me on a brief hold to contact the Front Desk to let the lady know how to pull the completed form up. While all of this was being done my guest became frustrated and left, so embarrassed I was. Luckily I was able to convince her to return.

I arrived a few hours later, checked in and headed to the elevator. My room was 622. There is only 1 elevator in the lobby, how absurd. The elevator took forever to come. As I arrived to the 6th floor and proceeded down the hall I noticed another elevator, which was opening and closing several times. I thought a child was inside playing with the elevator. I later found out that the elevator was malfunctioning and advised by some housekeeping staff and stayers not to take. Some people actually got stuck in the elevator the next day. So now the entire hotel is down to 1 elevator.

This Drury location is by far the worst ever. It is dated especially the lobby and elevators. At the bottom of the hot tub there are loose rocks or broken concrete that can cut someone’s feet. Entering and exiting to the parking lot near the swimming pool, there is dirty water that constantly pours onto your head and face, just gross. The water is coming from what I assume is an a/c unit from floors above. A few feet from that door walking to parking is an horrendous sewage smell outside, terrible.

The security gates that lead to the parking lot were open more than actually closed, which allows anyone from off the streets more of an access to our cars and possibly robberies.

It would be nice to have bacon as a choice for breakfast. The quality of dinner selection is very poor. I took a bite of a hot dog and almost vomited, not for sure of the brand but absolutely disgusting. The pull pork is worse than the hot dogs. Drury can definitely use an upgrade in the quality of food.

While sitting in the lobby, it was hard to miss the eyesore of the blacked out box of an elevator, it looks very bad.

This is my worst experience ever with Drury and I have stayed at several locations in different cities and states. I would never recommend this location. A waste of my hard earned points and money, a...