VN Pho — Restaurant in Morrow

Terrible service and mediocre food. Left me disappointed and angry. You'd be better off at the Noodle house, which is practically across the street, cheaper, better service, and most importantly... better food. I try to not leave bad reviews, BUT my experience here TRULY deserves one. I'm not even sure they deserve 2 stars. I picked this place b/c of the high number of good reviews that I read before coming here and thus expected it to be at least acceptable ( it wasn't). Wanted to impressed my father with his 1st Vietnamese food experience (He wasn't) and thus picked VN Pho instead of the Noodle House b/c this place is rated higher.

The food: When choosing a place with PHO in the name, you expect, atleast, the Pho to be on point (it wasn't). My dad had the R31 "fried rice" meal. The meat had good flavor/seasoning but the fried rice was more like seasonless brown rice. The meatball pho and shrimp pho were below standard. I had to add a LOT to make it taste edible. Esp the meatball pho. Honestly the weirdest/most odd tasting meatballs I've ever had in my life. Texture and flavor were both suspicious. Pho broth is just... meh... and they upcharged me for every lime I asked for (which was really needed in order to make it have ANY flavor). Think flavorless and underwhelming. Worst of all was the service. Even the Spring rolls where completely flavorless and underwhelming.

The service: I usually pick places with culturally matching servers and cooks. Think italians making Italian food & Chinese ppl making Chinese food...because I like my food to be as authentic as possible. Thus, I also expect service to reflect the culture and did not expect "Americanize" service.However, the service we got was way worst than expected. I'm not sure if I just came on a bad day, or what?!?! But, the service was TERRIBLE. The wait staff was comprised of a group of guys who were often found sitting at a table across the room (table closest to the counter) while they ate their food and played on their phones. One even held his finger up to me to tell me to hold on while he finished eating. Seriously!!!

Overall: we left Highly disappointed b/c my dad just moved to the area and wanted to explore the area diversity and culture. Well, He left saying he'd never eat there again and what a waste of money and time it was. :( what a bummer. There are a lot of good reviews for this place, which is why I'm thinking we might have come on a bad day. But... it seemed to me more like just a new...

For years this was one of my favorite places, and then they changed managers (back when the new restaurants opened). I knew everyone and they all knew me; it was a great relationship. One day my wife asked for something specific, and usually they brought it out to her the exact way that she wanted it. The food came out and the order was incorrect. We asked to have it fixed and we were told that’s just how it is and we explained how for 6 years we have been able to get the dish without veggies the way that she likes it and that it never had been an issue. Well, the manager didn’t want to throw the food away. We never took a bite, so we told them to take the order off if it couldn’t be remade. I go to pay for my pho and the order was still there. I told them no, I’ll pay for the pho separately and did. When it came to the dish that they wouldn’t change out, the manager became belligerent in front of a restaurant full of customers. Cursing us out and yelling at us to never come back to his restaurant again! I was embarrassed, my wife was embarrassed and you would think that we caused tension for him to react this way. I don’t believe he had even been working there a month! What’s more shameful is that I would eat here a few times a week! I’ve given them so much service over the years. I would bring family in from out of town, locals that had no idea the restaurant was there. It was my favorite place until this moment. I’ve gone back and forth with myself for over a year now as to how I would write this review. I’ve never been so disrespected in my life. If you don’t know how to work with PEOPLE, simply don’t! I hate to bring race into things, but I truly feel that if I weren’t black he would’ve never reacted that way towards me— and if he treats women this way, he should be ashamed. Everyone in the restaurant should be. Be mindful of who you give your...

I was highly excited to try out this new location. There were four male and one female servers on the floor (not attending to anyone) who walked past me several times without acknowledging me, greeting me or offering me a table. I waited patiently for several minutes in front of the counter, before the man behind the counter asked me what I wanted. I told him I wanted a table and he said something to the servers. There was a noticeable pause or hesitation amongst the servers before one of them approached me. He pointed to a table across the room for me to sit. So I ushered myself and sat. As I waited, I looked around and felt that the restaurant was promoting good social distancing , it appeared to be clean, the music in the background was soothing and I thought, perhaps it wasn't the best first impression, but let's give them a shot.

My food arrived quickly. Another server came with my entrée, I thanked him as he placed it on the table, he looked at me, did not respond, and walked away. Moments later, the female server came with my drink. As she placed it on the table, I thanked her, she looked at me, did not respond, and walked away. Though the food was good, I could not enjoy it because of how the service made me feel.

I picked at my food for about 30 minutes, and during that time, none of the servers returned to check up on me, inquiry whether I wanted additional drinks, refills, desert, etc., the usual so I decided to leave. When I approached the counter, the man present didn't say anything. He extended his hand as if to receive payment or the receipt. I gave him my card and walked out.

(Please note: when I came the restaurant was not busy). Once again, food was good but the overall...