Tropical Smoothie Cafe — Restaurant in Mount Pleasant

I recently visited Tropical Smoothie Cafe and had a very disappointing experience. When I walked in, there was a couple already waiting in line ahead of me. Despite them having been there for a while, it still took at least another five minutes before anyone came to take their order.

I stood directly behind them, and after they finally ordered, the employee walked away and started doing other tasks instead of acknowledging me. After standing there for a while with no one offering to take my order, I decided to place it online while still at the counter.

Another 10 minutes passed, and a family came in and stood several feet away from the register. Not long after, an employee came out from the back and asked the new family if they had ordered—completely ignoring me, even though I was standing right at the counter. Eventually, that family received their order before I even got mine.

In total, it took about 25 minutes from the time I ordered online to when I finally got my smoothie. When I mentioned the situation to the employee handing me my drink, she didn’t acknowledge it at all—no apology or explanation.

To top it off, the smoothies were bland and watery, definitely not worth the $8+ price tag. For that price, I expected something with actual fruit flavor, not a watered-down drink.

All in all, I don’t recommend this location. Poor service and subpar product—definitely not worth the...

Update: I did call to speak with a manager, but she was not available. Ben answered the phone instead, and he went above and beyond to fix the situation. I really appreciate his help and great customer service.

I’ve had multiple unpleasant experiences with Lily at this Tropical Smoothie location on Durand Ave. Every time I’ve come in, she has been rude and unprofessional — rolling her eyes and making the interaction uncomfortable.

Most recently, I went through the drive-through and instead of simply handing me my smoothie, she called over another coworker to do it. The coworker even looked confused and apologized for the situation. This wasn’t the first time I’ve had issues with her either. On a separate visit, I corrected her before she started making my smoothie because she had the wrong order. Instead of listening, she went ahead and made the wrong smoothie anyway, then later confirmed with another employee that I was right. That wasted both supplies and time, and I was the only person in the lobby with the correct order clearly on the board.

At this point, it’s a pattern. The customer service with Lily has consistently been unpleasant, and it really takes away from what should be a simple,...

A bad experience, which is shameful for a new location. Upon walking in there were more than several people waiting on their order. I walked up to the counter and no one addressed me for 20 minutes. I placed an online order to beat the line, and turns out it was finished, after waiting for so long. The line only got bigger as I waited, and they weren’t done with the previous orders of those who were sitting there. Only 3 employees were working, one being a manager. I overheard one of the employees complaining to the manager about it being understaffed, because she asked him questions in the heat of the moment. I ordered two chicken quesadilla, which was cold and very flat with bits of chicken and dry cheese. Upon heading back to the car, I realized after all that waiting I only had one of the two quesadilla boxes, causing me to have to go back inside. The only thing I liked was the smoothie I purchased as well. This location needs to get it together, I would...