Chipotle Mexican Grill — Restaurant in Mountain View

Title: Unbeatable Flavorful Experience at Chipotle, Mountain View

Review:

I recently had the pleasure of visiting Chipotle in Mountain View, California, and it was a delightful culinary experience. The food was not only delicious but also fresh, and the service was exceptional, making for a memorable meal.

Upon entering the establishment, I was greeted by the vibrant atmosphere and the friendly staff, which immediately set a positive tone for the dining experience. I ordered a Salad Rice Bowl, opting for a half-and-half mix of white and brown rice, black and pinto beans, veggie sofritas, accompanied by their heavenly guacamole and chips.

The Salad Rice Bowl was packed full of flavors. The mix of white and brown rice provided a wonderful texture and added an interesting twist to the dish. The black and pinto beans were cooked to perfection, and the veggie sofritas added a satisfying meaty texture without the actual meat. It was fresh, hearty, and filling.

But the real stars of the show were the guacamole and chips. The guacamole was exceptionally fresh and creamy with just the right amount of tang. The chips were perfectly crispy and lightly salted, providing a pleasing crunch that complemented the smooth guacamole wonderfully.

What stood out to me the most was the freshness of all the ingredients. You could tell that everything was prepared on the spot, and the high quality was palpable in every bite. The portion sizes were also generous, ensuring you got good value for your money.

In addition to the fantastic food, the service was top-notch. The staff were friendly, efficient, and helpful. They ensured that my order was correct and prepared quickly, adding to the overall positive dining experience.

This Chipotle location is a real gem in Mountain View. It offers delicious, healthy, and satisfying meals, coupled with a warm and welcoming atmosphere. Whether you're a local or just passing through, I highly recommend stopping by for a meal. This place certainly knows how to do...

To Chipotle Management of Chipotle at 1039 El Monte Ave Ste A -

When I walked into the store there was a sign that said they were ONLY doing Digital Orders. I and multiple other people who walked in saw that sign and were immediately upset because we expected to place our orders the normal way in the line. I saw at least 4-6 people read the sign and immediately turn away and leave the store.

I attempted to scan the QR code on the sign and it opened a blank web page on my iphone. The same thing happened to the older woman next to me. She decided to leave and go eat somewhere else.

I attempted to pull up the Chipotle website or download the app but I couldn't get cellular service inside the restaurant. I walked closer to a window and still couldn't load the website or download the app.

So I went to the front register and let them know I was not able to get good enough cell service to place an order and asked them what we can do. They told me to try going outside and placing the order. At this point I was ticked off. This was the worst restaurant experiences I've ever had at a quick serve restaurant and I let them know this was a terrible experience. The Chipotle employee, Carlos, told me I should email management about it and didn't really care one bit about customer service. I'll make sure to let everyone know to never go to this Chipotle and to remember that this Chipotle would rather have you order from your phone instead of the traditional walk-in and order process.

This needs to be resolved by providing free Wifi if you are going to tell your customers they can only order from their phones. I didn't see any signs for free Wifi. And your employees didn't care to help anybody - They'd rather have us walk out the door and eat somewhere else. You should know...

As the others before me have mentioned, the portions are inconsistent, especially on the lesser amount if you do mobile orders here. Also, don't be surprised if you end up waiting 30 minutes beyond the estimated ready time if you do a mobile order, especially if there is a large order ahead of yours. From what I have seen, when they receive a large mobile order, they only focus on the mobile queue order and those who are physically in line. As a result, the dining area can get filled with people all waiting on their mobile orders without any clear communication when their specific order is ready.

That said, I think management and efficiency can be improved here. For one, I would like to suggest that they also work on some smaller mobile orders during the processing of large mobile orders. Also, it would help the place if they cleaned up the grill and dining area even during slow hours (see pictures taken at around 3 PM).

For guests, I would recommend to order on-site for this location as you will get overall faster and better service here. Also, I would recommend the carnitas as the grilled items such as the steak and chicken can get pretty carcinogenic as you can tell from the picture of the grill attached. It's usually not like this at other Chipotle...