NY Pizza Kitchen Ocean Blvd — Restaurant in Myrtle Beach

EDITED: I had to add something here since the restaurant replied to my original post complaining that they are tired of customers like me "wanting something for free!"

Well, sir/madam, I find it interesting that you are fed up with "customers like me" because I wanted a $1 discount for two cups of water. Yet you omitted to reply about the flies and the rather large roach that was on the wall. How about the roll with ink transferred from the packaging. How about the fact we stayed and finished our food even after DISCREETLY alerting you to the roach on the wall and not making a scene for the rest of the customers. How about I paid the bill in full, almost $30, and you have a problem with me because I complained about paying an extra $1. You are a joke, and you will never get another dollar from me or my family!! Sooooooo I had a taste for a hot dog the past few days and decided to stop into NY Pizza Kitchen Ocean. At first glance, there were a number of flies in the store, which I didn't take concern with. Our waitress came over quick enough, and we placed our order. After returning with our drinks, my wife noticed a large cockroach on the wall. I went over to the counter and discreetly told them about it. One of the ladies came out and removed the intruder. We co sidereal leaving, but after some thought, we figured we would give them a chance.

So my hotdog comes out, and I take a bite. It was tasty enough and I didn't have any complaints... After taking a bite, my wife tells me that there are numbers on my bun??? I turned the bun around, and there were a series of numbers on the side of the bun. After looking at it, I assumed they were the numbers off of the bag that had the expiration date. I asked my waitress to come over to have a new hot dog made. She noted that it was just the numbers off of the bun bag, as I figured, but still wanted a new one made. She said it was just ink, and it was ok. After explaining again, she took it back.

Now, we requested the check, and on the check, there was a $1 charge for the two cups of water that I asked for. I called the waitress to inquire about being charged a $1 for water. She said it was a charge for the cups????

At this point, we were fed up with this restaurant and couldn't believe that we were being charged for water!!

I should have taken a picture of the roach and the employee coming out to kill it.

I would suggest passing on this...

I guess deciding to get a quick bite comes with extra fees for services not provided. I didn’t know that gratuity and card fees were added to our tab until afterwards. I was wondering why the cashier only gave the credit card receipt back when my husband paid. When I walked up to the counter I asked to see the original receipt showing exactly what was being charged. That’s when I discovered a $6 gratuity charge and an additional $4 that had no explanation for it. I had to ask if that was a card fee. The cashier keeps the signed receipts and the original receipts which should go directly to the customer. I never saw any signs by the register notifying customers of these hefty fees, nor did they inform us. There was absolutely no waitress/waiter while we were there. We walked up to the counter to place our order and had to walk back up there to get it when the order was called. Since there’s a separate tip jar for the cook, who exactly does this tip go to? There’s definitely a trend for unsuspecting tourists at many MB restaurants, and that’s greed. At least be upfront about the fees, you’re already getting the business. I almost forgot to mention how tacky and unsanitary it is for the cashier to be eating while at the register and then grabbing the orders and placing them on the counter without washing her hands.The fries were good, but the spinach pizza I received was barely warm and looked and tasted like it had been sitting for a while. I thought I was getting a slice from the pizza displayed at the counter, especially when I mentioned how fresh and delicious it looked before ordering. But, I soon discovered that everyone’s pizza slice was coming...

Before we even ordered our food (we were not even next in line) we were asked "dine in or takeout?" We were thinking we would find some table outside or on the boardwalk, but we hadn't even gotten a chance to see if there was such a table yet, so thinking it didn't make a difference we said "take out". While waiting for our RIDULOUSLY overpriced pie to arrive I went and checked the boardwalk behind the restaurant for a place to sit, but found that it was crowded and there were no tables, only benches. So I came back and sat at a little 2 seat table with my husband and waited there for like 15 minutes. We got our pizza and decides to go ahead and eat it there, since there was a table, wasn't top crowded inside, etc. Before we can eat so much as a slice a waitress comes up to our table and tells us to get out. She says we ordered take out so we can't stay now, we have to leave. That in my book, is HORRIBLE costumer service. We were paying costumers, we were asked at the start to make what we thought was an arbitrary decision, unknowing that we were going to be kicked out of the restaurant if we changed our mind. We were never told this rule. I give 2 stars because at least the pizza was good, if you are willing to ignore the river of grease swimming across it. Not worth the $30 we paid for a MEDIUM. (Yes, it gets more expensive than that.) Never....