I've always been a big supporter of local businesses, so I was eager to try Café De Paraiso. Their coffee truly lives up to the hype—rich, smooth, and aromatic. It's clear that a lot of care goes into their coffee, and I thoroughly enjoyed it.
I ordered a big bad like previously, and that is where everything went downhill.
Forgotten Product: Owen, the owner, forgot to bring my order to the farmers market. He assured me he would deliver it the next day.
No Show: The following day, there was no delivery. Owen texted late at night with apologies and another promise to deliver the next day.
Broken Promises: Monday midday was the new promise, but once again, no delivery. Each time, there was a new excuse for the delay.
Refund Request: The only time I sensed genuine concern was when I requested a refund. Even then, the refund process took longer than expected.
I wanted to support a local business and even paid in cash to help cut down on fees, but the experience left a lot to be desired. I felt more like a number in a corporate transaction than a valued customer. The quality of the coffee does not make up for the poor customer service. I hope Owen and Café De Paraiso take this feedback to heart and work on improving their service for future customers. Supporting small businesses is crucial, but they also need to ensure they are treating their customers with respect and reliability. My experience with Café De Paraiso was a clear example of how not to handle...
Read moreI had the comprehensive experience of trying the coffee at the Las Vegas Farmers Market at Tivoli Village on Sundays 10 a.m. to 3 p.m. and it was a exhilarating cup of coffee. It had a very punchy flavor with exuberant dark powerful notes of earthiness.
Owen Carver the owner gave me a organic Brazilian roast to try. The next day I tried the organic Brazilian roast in my French press and I added 2 tablespoons of coffee grounds in 8 oz of boiling water and the consistency of the coffee and smoothness was amongst the best coffee I've ever had in my life I give it a nine and a half out of 10.
Truly amazing also the organic Brazilian roast was very low hash acidity and I felt strong after drinking it and I will definitely be getting that roast again.
Such a neat experience to see all these Wonderful Coffee Roasters in Las Vegas developing and bringing such exuberance to the community.
If you're a true coffee enthusiasts this place is a must touch & feel & of course taste......lol
I'm in love.......😉
Cheers to...
Read moreThee best coffee I have ever had the pleasure of tasting and I live in Seattle... where they have a lot of coffee shops :) Seriously so smooth and no bitterness. I came across this coffee business while in the area when I decided to visit the locals farmer's market on a Saturday. That was over a year ago and I still order coffee from this wonderful small business. The owner, Owen, is the roaster and operates the entire business with his super cute partner Danielle. You can tell they really care about their customers. So if you're going to come on here to complain about a delay in your shipment (although the owner still did his best to accommodate you as stated in a recent review...) Please reconsider and take your complaints directly to the business instead of tearing down hardworking, super nice and caring people. You don't know how difficult it is to operate a small business sometimes. Came to place another order and noticed a disgruntled customer. Anyways order this coffee... specifically Ethiopia...
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