Jimmy John's — Restaurant in New Albany

My wife gave birth to my child and was craving a sandwich, which she couldn’t have during the term. We order two sandwiches from this store and it was never delivered to the room. We gave explicit instructions.

I called the number and was told that the delivery driver had already returned. We got no call or email despite that it was clearly labeled on the order. The driver offered an half-hearted apology and explained to me that he went to the wrong floor and gave up, deciding to dump it in the main lobby, not bothering to notify us of the sudden change. After an hour and this phone call, I tracked down our order. Half the ingredients were missing from her sandwich. My sandwich has maybe three thin bits of lettuce and no onions. They also didn’t include the mayo packets we asked for. We even tipped extra for the delivery.

Abysmal service. Abysmal communication. Non-existent...

The folks at this location are so kind! I had a large order for a bridal party and they went above and beyond out of their way to make it special for the bride, including a card and balloon. We were absolutely not expecting that level of service and hospitality with our sandwiches, but it was so appreciated and brought a smile to everyone.

I probably order from this location every other week for delivery to the store I work at and they are always on top of it. The one time they were running late, they took the time to call me to let me know they were baking fresh bread and running behind schedule. No complaints here! I'll take the fresh bread.

Their attitude and customer service take this location from being just another chain restaurant to a local spot that exemplifies the togetherness and positive attitude from business owners in...

Never had an issue with the food and delivery is very quick. These are subs that are cold, they don't toast them or anything so just be aware they aren't like Subway. My only real issues is their Delivery areas. So the Delivery is very weird, I use to live across the street from their location but they said it was "Out of Delivery Area" however they would deliver to the houses by wal-mart a few miles down the road past my house.

Also from experience, What you order you get. Special instructions font matter. Its almost as if they are just pre made in a fridge and they dont change anything. Dont like somethong that comes on the sub, well its probably still gonna come on it. Not a huge deal as im not picky but just a heads up if you are in a situation like me where you have a picky Human who gets rather loud about someone messing...