QDOBA Mexican Eats — Restaurant in New Albany

Yesterday we had a grad party for our kids and decided to get qdoba as it is our daughters favorite. I had her place the order a week in advanced online. The day of the party comes and I went into the store that morning at 10 to ask a question and the size of the queso we would be getting as online failed to give me any idea how much (of anything) we where getting and I wanted to double check that they had the order right. I get there and ask to add on a protein and another queso and they tell me they don’t have the staffing for it. I should’ve listened right there. I didn’t argue and I left it at that. If they didn’t have the staffing they didn’t have it. I send my husband to pick it up (5-5:15 was the chosen pick up time) and it’s not ready when he gets there. They are just now making the chicken and heating up the queso. JUST NOW. When we are to be picking up the food is when they are starting it. We were not a fan of that but waited as we had already payed and had no other option for food. He finally gets the food at 5:30 and makes his way home. When he gets home we realize there is no protein, we are missing a thing of queso, and have no chips. So he has to go back. It is now almost 6 ( the party starts at 6) and we don’t have half our food. My husband gets back to Qudoba explains what happened and then proceeds to have to wait for them to remake the chicken and queso as they had already begun to use it for the dinner service.( They proceeded to burn the new batch of chicken, in which they tell my husband but, he decided that we didn’t have time to make a new batch and took it burnt) He did not come home until 6:30-6:45 because he had to wait and we had no food for the first half of the party because they cannot keep it together. Do not order catering because they have proved they cannot do it. If you do not have the staffing then do not except catering orders. It’s so frustrating and extremely stressful when you are trying to plan a party and the catering that was placed a week early and confirmed the day of does not run smoothly. You had a week to tell us you could not accommodate us and did not. You caused much stress on a very stressful day to point where i cannot recommend catering less. We spent too much money for...

I don't come here much anymore. The food usually isn't to bad. We recently had a horrible experience with the catering at this location. I wasnt going to leave a review at all because I contacted customer service and they said the store would reach out to me in 24 hours. I wanted to see what they would do to help the mistake but concidering they never contacted me I'm leaving a review. This event was 5 days ago I called 4 days ago and still heard nothing. We ordered for 15 people over 24 hours in advance with the website. The food was horrible. The list is very long on all the issues. They didn't send us with enough foil containers to put the food in for keeping it heated up. The chicken was so burnt it tasted like charcoal. The beans and rice looked like it was cooked the day before and microwaved. I ordered a queso added to the main order for $28 the guy gave us a little container like when you order in the store and my husband had to continuously tell them what they were forgetting. After we came come they only gave us the hot items they didn't give us ANY of the cold stuff. No sour cream lettuce or salsa items nothing. Our guests are arriving and my husband had to go back to the store and they still didn't give him enough stuff. The manager in charge gave him 5 servings of brownies and I guess he was trying to make it better but we didnt want brownies we wanted our $230 worth of food. Little tiny containers of the items for a catering event for 15! The catering is a joke. I will NEVER recommend it to anyone. I ordered food so I wouldn't have to stress about making food for our party and it became more stress then I ever would...

I went here in October 2020. There were 3 human beings in front of me. Every time their printer went off with a new order, it got to jump ahead of the humans. I was waiting in line over 42 minutes starting at 11am.

You could tell they had a new hire and they were advertising that they needed help in their window. So I was trying to just be patient, but I do not think it is fair that the online orders got preference over the humans in line.

Then the young lady who had more experience (and was at the first station to get everyone’s orders ready) had her mask covering her nose 5 minutes of the 42 minutes I was in line. Everyone else was in compliance.

Then the young lady with more experiences was in such a rush that she accidentally got cheese in one of my naked burrito bowls. (When she was ladeling queso she also got it on another container of food which could cause someone else to have an allergic reaction.) I have to carry an epi pen for my child’s dairy allergy. Thankfully the newer hire who loves volleyball listened to me and we were able to make sure that one of the bowls did not have the life threatening allergen in one of the bowls. We got home to eat and the black beans were undercooked. I am grateful I did not have to cook lunch today, but we will not be back to that store. We will drive extra miles to go to the Charlestown...